Patient Experience Survey

iWantGreatCare (iWGC) is home to our Patient Experience Survey, which includes our Friends and Family Test (FFT). iWGC provides an independent service for feedback on doctors, dentists, other hospitals, GP practices, pharmacies and nursing homes.

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Friends and Family test

Friends and Family test

In April 2022, 92.80% per cent of patients said they would recommend our services to their friends and family.

Friends and Family Test (FFT) results archive

The Friends and Family Test (FFT) is a national survey. We ask:

“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”


Month Score
January 2022 91.89
February 2022 93.56
March 2022 93.45
April 2022 92.80


Month Score
January 2021 91.50
February 2021 94.21
March 2021 94.01
April 2021 93.07
May 2021 94.43
June 2021 91.29
July 2021 92.67
August 2021 93.18
September 2021 93.07
October 2021 93.67
November 2021 92.91
December 2021 93.72


Month Score
January 2020 95.17
February 2020 94.49
March 2020 94.95
October 2020 92.00
November 2020 97.09
December 2020 97.62
Month Score
January 2019 95.13
February 2019 94.02
March 2019 94.60
May 2019 95.15
June 2019 95.50
July 2019 94.44
August 2019 94.49
September 2019 94.49
October 2019 94.57
November 2019 94.01
December 2019 95.17
Month Score
April  2018 94.7
May 2018 94.7
June 2018 95.9
July 2018 92.8
August 2018 94.9
September 2018 94.2
October 2018 93.64
November 2018 94.99
December 2018 94.20

More about the Friends and Family Test

Regular feedback from patients about the care and treatment they receive is important to us. The Patient Experience Survey, and original FFT, was introduced to help us understand whether you are happy with the service we provide. It’s a way to gather your feedback about your experiences and helps us to drive improvements. Whether you receive care as an inpatient, outpatient or in our Emergency Departments, you will be given the opportunity to provide your feedback. 

The FFT asks patients “how likely are you to recommend our ward/service to friends and family if they needed similar care or treatment?” You can respond by selecting from a scale, from ‘extremely likely’ to extremely unlikely’.  A follow-up question then asks you why you gave the answer selected.

Your feedback will provide valuable information for us to celebrate positive experiences and also identify areas that require improvements. All answers are given on an anonymous basis and will not be traced back to you.  If you are unable to answer the question or complete the survey a family member or friend can help you.

We will gather the results and analyse them to see if any action is required. In addition, services are asked to confirm the action they will take in response to negative feedback.

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