Patient Experience Survey
iWantGreatCare (iWGC) is home to our Patient Experience Survey, which includes our Friends and Family Test (FFT). iWGC provides an independent service for feedback on doctors, dentists, other hospitals, GP practices, pharmacies and nursing homes.
Find out more about our Friends and Family Test
Friends and Family test
In September 2019, 94.57% of patients said they would recommend our services to their friends and family.
Friends and Family Test (FFT) results
The Friends and Family Test (FFT) is a national survey. We ask:
“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”
More about the Friends and Family Test
Regular feedback from patients about the care and treatment they receive is important to us. The Patient Experience Survey, and original FFT, was introduced to help us understand whether you are happy with the service we provide. It’s a way to gather your feedback about your experiences and helps us to drive improvements. Whether you receive care as an inpatient, outpatient or in our Emergency Departments, you will be given the opportunity to provide your feedback.
The FFT asks patients “how likely are you to recommend our ward/service to friends and family if they needed similar care or treatment?” You can respond by selecting from a scale, from ‘extremely likely’ to extremely unlikely’. A follow-up question then asks you why you gave the answer selected.
Your feedback will provide valuable information for us to celebrate positive experiences and also identify areas that require improvements. All answers are given on an anonymous basis and will not be traced back to you. If you are unable to answer the question or complete the survey a family member or friend can help you.
We will gather the results and analyse them to see if any action is required. In addition, services are asked to confirm the action they will take in response to negative feedback.