Patient Experience Survey

iWantGreatCare (iWGC) is home to our Patient Experience Survey, which includes our Friends and Family Test (FFT). iWGC provides an independent service for feedback on doctors, dentists, other hospitals, GP practices, pharmacies and nursing homes.

Review your care at our hospitals on iWantGreatCare

Find out more about our Friends and Family Test

Friends and Family test

Friends and Family test

This month, 92.8% of patients said they would recommend our services to their friends and family

Friends and Family Test (FFT) results

The Friends and Family Test (FFT) is a national survey. We ask:

“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”

Month Score
April 2017 92.8
May 2017 94.3
June 2017 93.2
July 2017 94
August 2017 93.10
September 2017 94.3
October 2017 93.6
November 2017 93.2
December 2017 94.1
January 2018 94.1
February 2018 92.6
March 2018 94.8
April 2018 94.7
May 2018 94.7
June 2018 95.9
July 2018 92.8
August 2018 94.9
September 2018 94.2

More about the Friends and Family Test

Regular feedback from patients about the care and treatment they receive is important to us. The Patient Experience Survey, and original FFT, was introduced to help us understand whether you are happy with the service we provide. It’s a way to gather your feedback about your experiences and helps us to drive improvements. Whether you receive care as an inpatient, outpatient or in our Emergency Departments, you will be given the opportunity to provide your feedback. 

The FFT asks patients “how likely are you to recommend our ward/service to friends and family if they needed similar care or treatment?” You can respond by selecting from a scale, from ‘extremely likely’ to extremely unlikely’.  A follow-up question then asks you why you gave the answer selected.

Your feedback will provide valuable information for us to celebrate positive experiences and also identify areas that require improvements. All answers are given on an anonymous basis and will not be traced back to you.  If you are unable to answer the question or complete the survey a family member or friend can help you.

We will gather the results and analyse them to see if any action is required. In addition, services are asked to confirm the action they will take in response to negative feedback.