Patients and visitors
We want to make your visit welcoming, comfortable and safe, not only for you, but also for your friends and family.
To help us make your visit as easy as possible, please prepare before you arrive. You will have received a letter telling you when and where your appointment is, or the ward you will be admitted to – remember to double check those details because our services are split over different sites. We don’t want you to get lost and turn up in the wrong place.
If you have any questions, if you’re unable to make your appointment or feel unwell in the run-up to your arrival, please change your appointment online. If you’re unable to do this, please call the number provided on your appointment letter.
Occasionally, we may need to cancel your appointment. We will let you know as soon as possible, but cancellations on the day may occur.
If you need extra support during your stay or appointment, please let us know in advance. We can help if you:
- need a translator or interpreter
- consider yourself to have a learning disability
- need additional help getting to and from hospital. This service is not available to everyone and you will be assessed to see if you meet the criteria.
- have a pet at home. The Cinnamon Trust is a charity who may be able to assist, should you have no one who can look after your pets. You can contact them by calling 01736 757 900.