Help with communicating during your visit
Accessible information is information that is easy to understand. This may be different from person to person, there is no one size fits all as people often have different needs.
we have a number of ways we can support you if you have an additional communication need.
Accessible Information Standard
The accessible information standard aims to ensure that people who have a sensory loss, impairment or disability are given information they can easily read or understand.
If your first language isn't English
If your first langauge isn't English, we have telephone interpreters on hand. If we need extra help communicating with each other, you can request a face-to-face interpreter through the service who are caring for you.
Support for people with learning disabilities
We can offer you lots of support if you have a learning disability. We have dedicated nurses for children and adults with learning disabilities who can help you during your visit.
Helping you communicate
We’ve teamed up with the British Deaf Association to offer awareness training to our staff. We’ve also produced this smashing video with some top tips for communicating with people with hearing loss.