Queen's Hospital car park closure: 20 July to 25 September
Essential improvement works on the multi-storey car park at Queen’s Hospital are taking place until 24 September.
Work on the top floor of the car park have been delayed due to the weather and our contractors need more time to finish the work. This means we will not be fully open on 16 September as previously hoped. The car park should now reopen on Wednesday 25 September.
Patients, visitors and staff can park on the ground, first and second floors of the car park. Those who are able should use public transport to get to Queen’s Hospital so spaces are available for those who need them most.
Blue badge holders and haematology and oncology patients can use their dedicated car parks as usual throughout the duration of the works.
Thank you for your support and understanding while these works continue.
Frequently asked questions
When will the works be taking place?
The works will be taking place until 24 September. Three floors of the car park reopened to the public on Monday 12 August. There will be a phased reopening, as set out in the table below.
| Floor | 9/9 | 16/9 | 25/9 |
|---|---|---|---|
| Ground | Open | Open | Open |
| 1 | Open | Open | Open |
| 2 | Open | Open | Open |
| 3 | Closed | Closed | Open |
| Spaces available | 686 | 686 | 927 |
Why is this work taking place now?
A recent independent health and safety review of the multi-storey car park at Queen’s Hospital highlighted several significant issues which must be resolved by early 2025 to ensure the car park is not at risk of closure.
These include:
- Rooftop level tarmac damaged by the sun, with the surface in some areas described as "cratered".
- Ineffective lighting.
- Inaccessible to wheelchair users and parents with young children due to the heavy weight of the doors.
- Lack of marked walkways and zebra crossings.
When we looked at car park use from last year we found that July and August, during the school summer holidays, was the quietest time of the year and therefore the best time to carry out the work.
The car park will be much safer and more pleasant when it re-opens, with upgraded lighting and CCTV and clearly marked walkways for pedestrians.
Will any parking areas be open?
Our accessible car park and oncology car park remain open.
We have 75 accessible bays outside the main entrance to Queen’s and 81 spaces in the oncology car park. The accessible bays are only for blue badge holders, while the oncology car park can only be used by haematology and oncology patients on days when they have appointments.
I am a blue badge holder. Where can I park?
Our accessible car park in front of the main entrance has 72 spaces for blue badge holders. If you need further support, please speak to a member of staff.
Please note, blue badges can only be used if the holder (the person whose name and photograph is on the badge) is driving or a passenger in the vehicle. It is a criminal offence for you or anyone else to misuse the badge. More information is available on the government website.
I’ve got an appointment during the works. Where can I park?
The car park is being re-opened in stages, in line with the timetable above. This means there are less spaces available than usual. Those who are able should use public transport to get to Queen’s Hospital so spaces are available for those who need them most.
The best way to travel in is by bus, as you will be dropped on the hospital grounds and not have to walk far. Alternatively, you can use a council-operated car park; a list of these is available on the Havering Council website.
If you are unable to attend an outpatient appointment due to the works, you can change or cancel your appointment using this form.
I have regular appointments at Queen’s Hospital. What should I do?
Outpatients who attend hospital for an appointment at least three times within a month and for an overall period of at least three months are eligible for free concessionary parking. This includes dialysis patients. Please speak to the department’s senior sister or matron for more information.
We also have a fleet of non-emergency patient transport buses that can pick you up from your home, bring you to hospital, and drop you back after your appointment. Speak to staff in your clinic/department and they will assess if you’re eligible for the patient transport service.
More information on concessionary parking is available on the car parking page.
I'm undergoing cancer treatment at Queen's Hospital. Will the oncology and haematology car park be affected?
The oncology and haematology car park will be open as usual, and you can park there for free on days when you have your appointment.
What do I do if I am driving someone to Queen's Hospital?
We have drop-off points outside:
- the main entrance
- the urgent treatment centre (A&E)
- the maternity entrance
Cars cannot be left unattended at the drop-off points and drivers must leave and find a suitable place to park.
The car parking team will be available in emergency situations.
How can I get to Queen's Hospital without driving?
During the works, the best way to travel to Queen’s is by bus. Eight bus routes (5, 128, 175, 193, 365, 496, 498 and 499) come into the hospital grounds and the 103, 174, 248 and 294 all have stops that are less than a 10 minute walk from the hospital. You can plan your bus journey on the Transport for London website.
The hospital is a 15-20 minute walk from Romford rail station. Romford is served by the Elizabeth line, Greater Anglia and London Overground. Several bus routes also run directly from Queen’s Hospital to Romford station.
The hospital is also well connected with the main Romford cycle routes. You can view the Romford cycle route map on the Havering Council website.
For more information on the options available, please visit our “Plan your journey” page.