Help with communicating during your visit

sign language

Accessible Information

Accessible information is information that is easy to understand. This may be different from person to person, there is no one size fits all as people often have different needs.

we have a number of ways we can support you if you have an additional communication need.

Accessible Information Standard

The accessible information standard aims to ensure that people who have a sensory loss, impairment or disability are given information they can easily read or understand.

NHS England easy-to-use guide.

If your first language isn't English

If your first language is not English, and you need assistance communicating with medical and nursing staff, we have access to on-demand interpreters (telephone and video). You can request an interpreter by speaking to the staff looking after you. Please let them know as soon as possible to allow the request to be processed. If you are not able to attend your appointment, please cancel the appointment, and also request that the interpreter be cancelled.


Support for people with learning disabilities

We can offer you lots of support if you have a learning disability. We have dedicated nurses for children and adults with learning disabilities who can help you during your visit.

To find out more, visit our learning disabilities section

Helping you communicate

We’ve teamed up with the British Deaf Association to offer awareness training to our staff. We’ve also produced this smashing video with some top tips for communicating with people with hearing loss.

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