Quality and safety

nurses looking at notes

How we keep you safe

We work hard to give you high quality care and patient safety is a huge part of making our services the best they can be.

To keep you safe, we have to make sure we have enough nurses and midwives for the types of patients we have on our wards.

Information about our staffing levels can be found on display in our wards, which includes planned and actual staffing available at the start of every shift.

Our improvement plan shows how we are bringing more nurses and midwifes onto our wards. However, there are times when we do not have the nursing levels we would like so we use bank and agency staff to supplement our staffing ratios.

If you would like to read more about how we’re keeping you safe, you can:

Healthwatch Enter and View visits

Healthwatch observe and gather information through the experiences of you, your friends and family and staff to assess the quality and standard of our care. They can also recommend improvements we can make to our services.

Enter and view is carried out under Section 186 of the Health and Social Act 2012. It imposes duties on our Trust to allow authorised representatives of Healthwatch to visit our hospitals and carry out observations.

Healthwatch is the local independent consumer champion for health and social care. Their aim is to give you a stronger voice to influence and challenge how health and social care services are provided in your borough.

Our action plans

Healthwatch report on their visits and we produce an action plan in response. For more information about our responses to the reports and our action plans, email our Patient Experience Team.

Queen's Hospital Maternity and Women's Health - 13 September 2018

Outpatients - 21 May 2018

Queen's Hospital public areas - 21 November 2017

Queen's Hospital in-patients meals - 4 and 5 October 2017

Oncology and Radiotherapy - 18 and 19 September 2017

Cornflower B ward - 13 February 2017

Queen's Hospital mealtimes - 6 October 2016

Mandarin A ward - 16 September 2016

 Emergency Department - 13 June 2016

Tropical Lagoon and Tropical Bay areas 

6 January 2016

19 January 2016

Ambulance waiting area at Queen's Hospital - 6 July 2015

Your local Healthwatch

For more information about Healthwatch in your area or their Enter and View observations, visit: