2020 performance data

2020 performance data

We measure ourselves against a range of local and national indicators to ensure we provide high quality, patient-centred healthcare. Figures are updated monthly.

Read more about our quality and patient standard performance measures in our Board meetings and minutes.

Four hour emergency access standard data

81.68% of patients were seen within four hours in our Emergency Departments this month

Our emergency four-hour target for October 2020 was 70.06%.

Four hour emergency access standard

The NHS constitution states that 95 per cent of patients seeking urgent and emergency care should be treated and discharged, or admitted to hospital within 4 hours of arrival.

January 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 69.52% 67.11% 73.09%
Total attendances 26,907 16,067 10,840
Type 3 performance 97.11% 96.51% 98.26%
Type 3 attendances 10,491 6,875 3,616
Type 2 performance 96.03% 96.03% N/A
Type 2 attendances 856 856 N/A
Type 1 performance 49.46% 39.90% 60.49%
Type 1 attendances 15,560 8,336 7224
February 2020 four hour emergency performance
  Actual Queen's Hospital King George Hospital
Four hour performance 70.33% 64.82% 78.77%
Total attendances 24,370 14,740 9,630
Type 3 performance 95.69% 94.36% 98.25%
Type 3 attendances 9184 6046 3138
Type 2 performance 98.04% 98.04% N/A
Type 2 attendances 766 766 N/A
Type 1 performance 52.71% 39.09% 69.35%
Type 1 attendances 14,420 7,928 6,492
March 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 72.59% 67.30% 80.74%
Total attendances 11522 7475 18997
Type 3 performance 96.06% 99.44% 97.32%
Type 3 attendances 4267 2516 6783
Type 2 performance 98.09% N/A 98.09%
Type 2 attendances 523 N/A 523
Type 1 performance 46.67% 71.24% 57.10%
Type 1 attendances 6732 4959 11691
April 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Total attendances 11281 7603 3678
Type 3 performance 98.75% 98.28% 100%
Type 3 attendances 3451 2499 952
Type 2 performance 100% 100% N/A
Type 2 attendances 243 243 N/A
Type 1 performance 66.42% 62.04% 74.21%
Type 1 attendances 7587 4861 2726
May 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 82.34% 79.63% 88.44%
Total attendances 15872 10986 4886
Type 3 performance 98.99% 98.66% 100%
Type 3 attendances 5856 4405 1451
Type 2 performance 99.74% 99.74% N/A
Type 2 attendances 379 379 N/A
Type 1 performance 71.54% 64.88% 83.55%
Type 1 attendances 9637 6202 3435
June 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 81.00% 76.95% 88.97%
Total attendances  18590 12341 6249
Type 3 performance  98.83%  98.45% 99.95%
Type 3 attendances  7437 5539 1898
Type 2 performance  99.16% 99.16% -
Type 2 attendances  479 479 -
Type 1 performance  67.75% 56.44% 84.19%
Type 1 attendances  10674 6323 4351
July 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 78.33% 72.45% 89.32%
Total attendances  20115 13105 7010
Type 3 performance  98.54% 97.92% 100.00%
Type 3 attendances  7948 5581 2367
Type 2 performance  100.00% 100.00% -
Type 2 attendances  592 592 -
Type 1 performance  63.34% 49.60% 83.87%
Type 1 attendances  11575 6932 4643
August 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 73.78% 67.78% 84.33%
Total attendances  19578 12487 7091
Type 3 performance  97.30% 96.13% 96.67%
Type 3 attendances  7231 4836 2395
Type 2 performance  99.46% 99.46% -
Type 2 attendances  555 555 -
Type 1 performance  58.14% 45.98% 76.51%
Type 1 attendances  11792 7096 4696

Understanding our performance data

Type 1, 2 and 3 performance

Patients who use urgent and emergency care services are recorded under three different categories – type 1, 2 and 3, which relates to where they were treated:

  • Type 1: a consultant led 24hr accident and emergency (A&E) service with full resuscitation facilities.
  • Type 2: a consultant led single specialty A&E service (eg) ophthalmology
  • Type 3: a nurse or doctor led unit treating minor illnesses and injuries (eg) urgent treatment centres; minor injury units We run a type 1 Emergency Department (ED) at both our hospitals. At Queen’s Hospital, Partnership of East London Co-operatives (PELC) run our Urgent Treatment Centre and treat all type 3 patients, ie those with minor injuries and illnesses. However at King George, PELC only treat patients with minor illnesses. Patients with minor injuries are seen in our ED, and counted within our Type 1 data. It is therefore important when comparing performance between our two hospitals, to take this into account as we are not comparing like for like services. Nationally many hospitals count all their attendances as type 1.

Measuring performance across our Trust

We provide an overall figure for our Trust as a whole – this is a combination of all type 1, 2 and 3 attendances. We also break down our performance by type and by site. As described above, we record different data for each of our individual hospitals due to the way the different services are managed, and so this should always be taken into account when comparing performance across our hospitals.

Four hour emergency access standard data archive

2019 performance
Month Trust (%) King George Hospital (%) Queen's Hospital (%)
January 2019 73.08 75.60 71.38
February 2019 75.04 79.15 72.41
March 2019 82.65 86.29 80.34
April 2019 80.55 84.05 78.44
May 2019 81.68 87.91 77.85
June 2019 78.84 86.09 74.28
July 2019 78.86 83.87 75.74
August 2019 79.82 86.02 76.04
September 2019 76.70 86.24 70.58
October 2019 72.90 76.90 70.32
November 2019 70.86 73.52 69.16
December 2019 67.65 69.21 66.58
2018 performance
Month Trust (%) King George Hospital (%) Queen's Hospital (%)
May 2018 84.15 90.90 79.50
June 2018 83.52 89.10 80.00
July 2018 81.66 87.00 78.30
August 2018 85.01 90.90 81.40
September 2018 83.15 90.90 78.40
October 2018 82.09 89.34 77.70
November 2018 82.09 87.34 75.96
December 2018 79.53 86.04 75.22

Bed occupancy

Bed occupancy

72.85% of beds were occupied in our hospitals in October 2020.

Bed occupancy performance archive

2020
Month Occupancy - Trust (%) King George Hospital (%) Queen's Hospital (%)
January 2020 89.58 83.24 92.83
February 2020 86.01 74.11 92.21
March 2020 73.91 68.48 76.74
April 2020 51.48 46.55 54.06
May 2020 51.14 32.76 60.20
June 2020 58.05 34.72 68.88
July 2020 65.22 40.39 77.46
August 2020 71.51 47.43 83.60
2019
Month Occupancy - Trust (%) King George Hospital (%) Queen's Hospital (%)
January 2019 91.17 87.44 92.99
February 2019 88.75 82.75 91.68
March 2019 83.46 75.50 87.35
April 2019 83.65 80.04 85.42
May 2019 85.93 81.06 88.31
June 2019 84.88 78.84 87.82
July 2019 81.40 72.65 85.66
August 2019 80.74 72.65 84.69
September 2019 86.34 76.54 91.11
October 2019 87.42 81.27 90.19
November 2019 90.48 85.46 92.90
December 2019 89.93 86.06 91.78
2018
Month Occupancy - Trust (%) King George Hospital (%) Queen's Hospital (%)
May 2018 86.97 81.50 80.64
June 2018 85.93 79.71 88.97
July 2018 86.64 81.30 89.24
August 2018 84.49 77.54 87.89
September 2018 87.04 80.61 90.17
October 2018 87.90 82.46 90.57
November 2018 87.61 81.18 90.74
December 2018 86.59 80.15 89.73

Friends and Family test

Friends and Family test

In August 2020 (our latest available figures), 85.37% of patients said they would recommend our services to their friends and family.

Friends and Family Test (FFT) results archive

The Friends and Family Test (FFT) is a national survey. We ask:

“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”

2020
Month Score
January 2020 95.17
February 2020 94.49
March 2020 94.95
2019
Month Score
January 2019 95.13
February 2019 94.02
March 2019 94.60
May 2019 95.15
June 2019 95.50
July 2019 94.44
August 2019 94.49
September 2019 94.49
October 2019 94.57
November 2019 94.01
December 2019 95.17
2018
Month Score
April 2018 94.7
May 2018 94.7
June 2018 95.9
July 2018 92.8
August 2018 94.9
September 2018 94.2
October 2018 93.64
November 2018 94.99
December 2018 94.20

Infection prevention

Infection prevention

We had no cases of MRSA and seven cases of Clostridium difficile in our hospitals in September 2020 (latest figure). 

Infection control performance archive

Clostridium difficile cases

The Department of Health sets a maximum number of cases of Clostridium difficile we must not exceed each year.

MRSA cases

The Department of Health has set a zero tolerance target for MRSA.

2020
Month MRSA C.Diff
January 2020 1 2
February 2020 0 2
March 2020 1 1
April 2020 1 1
May 2020 1 2
June 2020 0 1
2019
Month MRSA C.Diff
January 2019 1 1
February 2019 0 1
March 2019 0 1
May 2019 0 3
June 2019 0 2
July 2019 0 0
August 2019 0 3
September 2019 0 1
October 2019 1 4
November 2019 1 1
December 2019 0 4
2018
Month MRSA C.Diff
April 2018 0 0
May 2018 0 0
June 2018 1 1
July 2018 1 2
August 2018 1 0
September 2018 0 1
October 2018 0 0
November 2018 0 1
December 2018 0 1

Ambulance transfers

Ambulance transfers

In October 2020 we had 64 delayed ambulance transfers and no diverts.

Ambulance handovers and diverts performance archive

Delayed ambulance handovers

Where the time from when and ambulance arrives to when you are handed over to our staff was longer than 60 minutes.

Diverts

Where we divert emergency patients to another hospital.

2020
Month Delayed handovers Diverts
January 2020 304 0
February 2020 106 0
March 2020 30 0
April 2020 3 0
May 2020 0 0
June 2020 0 0
July 2020 5 0
August 2020 48 0
2019
Month Delayed handovers Diverts
January 2019 156 0
February 2019 31 0
March 2019 0 0
April 2019 3 0
May 2019 0 0
June 2019 5 0
July 2019 7 0
August 2019 0 0
September 2019 64 0
October 2019 108 0
November 2019 140 0
December 2019 248 0
2018
Month Delayed handovers Diverts
May 2018 41 0
June 2018 1 0
July 2018 16 0
August 2018 26 0
September 2018 47  0
October 2018 72 0
November 2018 44 0
December 2018 45 0

Referral to treatment

Referral to treatment

In September 2020, 59.36% (provisional figure) of people waited less than 18 weeks to start treatment once referred to our hospitals by their GP.

Referral to Treatment performance archive

The NHS Constitution gives patients the right to access services within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.

This right is a legal entitlement protected by law, and applies to the NHS in England. This is our monthly performance.

2020
Month Percentage
January 2020 75.62
February 2020 75.88
March 2020 72.88
April 2020 64.66
May 2020 56.92
June 2020 48.33
July 2020 44.30
August 2020 49.72*
2019
Month Percentage
January 2019 82.38
February 2019 81.75
March 2019 82.11
April 2019 82.11
May 2019 82.67
June 2019 76.68
July 2019 78.86
August 2019 77.88
September 2019 77.37
October 2019 76.07
November 2019 77.16
December 2019 75.70
2018
Month Percentage
May 2018 85.18
June 2018 84.38
July 2018 85.66
August 2018 82.92
September 2018 83.20
October 2018 82.57
November 2018 83.84
December 2018 82.87

*Provisional figure