Our performance data

Our performance data

We measure ourselves against a range of local and national indicators to ensure we provide high quality, patient-centred healthcare. Figures are updated monthly.

Read more about our quality and patient standard performance measures in our Board meetings and minutes.

Four hour emergency access standard data

Four hour emergency access standard data

Our emergency four-hour performance for March 2023 was 56.50 per cent.

Four hour emergency access standard

The NHS constitution states that 95 per cent of patients seeking urgent and emergency care should be treated and discharged, or admitted to hospital within 4 hours of arrival.

2023 four hour emergency performance
  Trust Queen's Hospital King George Hospital
January 2023 58.52% 60.17% 55.70%
February 2023 55.57% 55.32% 56.00%
March 2023 56.50% 57.84% 54.22%
2022 four hour emergency performance
  Trust Queen's Hospital King George Hospital
January 2022 60.31% 60.92% 59.27%
February 2022 60.64% 61.57% 59.13%
March 2022 62.25% 64.61% 58.34%
April 2022 58.84% 59.89% 57.17%
May 2022 58.67% 59.09% 57.98%
June 2022 57.66% 58.78% 55.78%
July 2022 58.56% 60.18% 55.76%
August 2022 58.70% 58.37% 59.26%
September 2022 59.32% 61.10% 56.25%
October 2022 57.84% 60.27% 53.87%
November 2022 56.54% 57.62% 54.62%
December 2022 54.38% 55.50% 52.45%
2021 four hour emergency performance
  Trust Queen's Hospital King George Hospital
January 2021 62.61% 61.91% 63.92%
February 2021 71.00% 66.88% 78.89%
March 2021 71.81% 66.61% 81.54%
April 2021 70.76% 66.25% 78.19%
May 2021 69.35% 66.00% 74.95%
June 2021 66.49% 64.56% 69.55%
July 2021 64.83% 63.88% 66.43%
August 2021 62.41% 63.43% 60.61%
September 2021 60.99% 61.19% 60.65%
October 2021 60.94% 62.22% 58.80%
November 2021 57.23% 58.54% 54.92%
December 2021 60.56% 61.20% 59.49%

Understanding our performance data

Patients who use urgent and emergency care services are recorded under three different categories – type 1, 2 and 3, which relates to where they were treated:

  • Type 1: a consultant led 24-hour accident and emergency (A&E) service with full resuscitation facilities
  • Type 2: a consultant led single specialty A&E service
  • Type 3: a nurse or doctor led unit treating minor illnesses and injuries (eg) urgent treatment centres; minor injury units
  • We run a type 1 Emergency Department at Queen’s and King George hospitals
  • Partnership of East London Co-operatives (PELC) run our Urgent Treatment Centre and treat all type 3 patients at our hospitals

Measuring performance across our Trust

We provide an overall figure for our Trust as a whole – this is a combination of all type 1, 2 and 3 attendances. We also break down our performance by type and by site. As described above, we record different data for each of our individual hospitals due to the way the different services are managed, and so this should always be taken into account when comparing performance across our hospitals.

Four hour emergency access standard data archive

Until October 2020, PELC only treated patients at King George Hospitals with minor illnesses. Patients with minor injuries were seen in our ED, and counted within our Type 1 data. It is therefore important when comparing performance between our two hospitals, to take data until October 2020 into account as it is not comparing like for like services. Nationally, many hospitals count all their attendances as type 1.

From October 2020, PELC services at King George Hospital extended to an Urgent Treatment Centre.

January 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 69.52% 67.11% 73.09%
Total attendances 26,907 16,067 10,840
Type 3 performance 97.11% 96.51% 98.26%
Type 3 attendances 10,491 6,875 3,616
Type 2 performance 96.03% 96.03% N/A
Type 2 attendances 856 856 N/A
Type 1 performance 49.46% 39.90% 60.49%
Type 1 attendances 15,560 8,336 7224
February 2020 four hour emergency performance
  Actual Queen's Hospital King George Hospital
Four hour performance 70.33% 64.82% 78.77%
Total attendances 24,370 14,740 9,630
Type 3 performance 95.69% 94.36% 98.25%
Type 3 attendances 9184 6046 3138
Type 2 performance 98.04% 98.04% N/A
Type 2 attendances 766 766 N/A
Type 1 performance 52.71% 39.09% 69.35%
Type 1 attendances 14,420 7,928 6,492
March 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 72.59% 67.30% 80.74%
Total attendances 11522 7475 18997
Type 3 performance 96.06% 99.44% 97.32%
Type 3 attendances 4267 2516 6783
Type 2 performance 98.09% N/A 98.09%
Type 2 attendances 523 N/A 523
Type 1 performance 46.67% 71.24% 57.10%
Type 1 attendances 6732 4959 11691
April 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Total attendances 11281 7603 3678
Type 3 performance 98.75% 98.28% 100%
Type 3 attendances 3451 2499 952
Type 2 performance 100% 100% N/A
Type 2 attendances 243 243 N/A
Type 1 performance 66.42% 62.04% 74.21%
Type 1 attendances 7587 4861 2726
May 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 82.34% 79.63% 88.44%
Total attendances 15872 10986 4886
Type 3 performance 98.99% 98.66% 100%
Type 3 attendances 5856 4405 1451
Type 2 performance 99.74% 99.74% N/A
Type 2 attendances 379 379 N/A
Type 1 performance 71.54% 64.88% 83.55%
Type 1 attendances 9637 6202 3435
June 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 81.00% 76.95% 88.97%
Total attendances  18590 12341 6249
Type 3 performance  98.83%  98.45% 99.95%
Type 3 attendances  7437 5539 1898
Type 2 performance  99.16% 99.16% -
Type 2 attendances  479 479 -
Type 1 performance  67.75% 56.44% 84.19%
Type 1 attendances  10674 6323 4351
July 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 78.33% 72.45% 89.32%
Total attendances  20115 13105 7010
Type 3 performance  98.54% 97.92% 100.00%
Type 3 attendances  7948 5581 2367
Type 2 performance  100.00% 100.00% -
Type 2 attendances  592 592 -
Type 1 performance  63.34% 49.60% 83.87%
Type 1 attendances  11575 6932 4643
August 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 73.78% 67.78% 84.33%
Total attendances  19578 12487 7091
Type 3 performance  97.30% 96.13% 96.67%
Type 3 attendances  7231 4836 2395
Type 2 performance  99.46% 99.46% -
Type 2 attendances  555 555 -
Type 1 performance  58.14% 45.98% 76.51%
Type 1 attendances  11792 7096 4696
September 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 72.11% 64.96% 84.03%
Total attendances      
Type 3 performance      
Type 3 attendances      
Type 2 performance     -
Type 2 attendances     -
Type 1 performance      
Type 1 attendances      
October 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 70.06% 65.97% 77.57%
Total attendances      
Type 3 performance      
Type 3 attendances      
Type 2 performance     -
Type 2 attendances     -
Type 1 performance      
Type 1 attendances      
November 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 68.75% 65.43% 74.75%
Total attendances      
Type 3 performance      
Type 3 attendances      
Type 2 performance     -
Type 2 attendances     -
Type 1 performance      
Type 1 attendances      
December 2020 four hour emergency performance
  Trust Queen's Hospital King George Hospital
Four hour performance 64.08% 64.09% 64.05%
Total attendances      
Type 3 performance      
Type 3 attendances      
Type 2 performance     -
Type 2 attendances     -
Type 1 performance      
Type 1 attendances      
2019 performance
Month Trust (%) King George Hospital (%) Queen's Hospital (%)
January 2019 73.08 75.60 71.38
February 2019 75.04 79.15 72.41
March 2019 82.65 86.29 80.34
April 2019 80.55 84.05 78.44
May 2019 81.68 87.91 77.85
June 2019 78.84 86.09 74.28
July 2019 78.86 83.87 75.74
August 2019 79.82 86.02 76.04
September 2019 76.70 86.24 70.58
October 2019 72.90 76.90 70.32
November 2019 70.86 73.52 69.16
December 2019 67.65 69.21 66.58
2018 performance
Month Trust (%) King George Hospital (%) Queen's Hospital (%)
May 2018 84.15 90.90 79.50
June 2018 83.52 89.10 80.00
July 2018 81.66 87.00 78.30
August 2018 85.01 90.90 81.40
September 2018 83.15 90.90 78.40
October 2018 82.09 89.34 77.70
November 2018 82.09 87.34 75.96
December 2018 79.53 86.04 75.22
 

Friends and Family test

Friends and Family test

In March 2023, 92.64 per cent of patients said they would recommend our services to their friends and family.

Friends and Family Test (FFT) results archive

The Friends and Family Test (FFT) is a national survey. We ask:

“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”

2023

Month Score
January 2023 91.29
February 2023 92.06
March 2023 92.63

2022

Month Score
January 2022 91.89
February 2022 93.56
March 2022 93.45
April 2022 92.80
May 2022 92.76
June 2022 92.55
July 2022 93.63
August 2022 92.17
September 2022 92.92
October 2022 91.81
November 2022 91.41
December 2022 91.73

2021
Month Score
January 2021 91.50
February 2021 94.21
March 2021 94.01
April 2021 93.07
May 2021 94.43
June 2021 91.29
July 2021 92.67
August 2021 93.18
September 2021 93.07
October 2021 93.67
November 2021 92.91
December 2021 93.72

2020
Month Score
January 2020 95.17
February 2020 94.49
March 2020 94.95
October 2020 92.00
November 2020 97.09
December 2020 97.62
2019
Month Score
January 2019 95.13
February 2019 94.02
March 2019 94.60
May 2019 95.15
June 2019 95.50
July 2019 94.44
August 2019 94.49
September 2019 94.49
October 2019 94.57
November 2019 94.01
December 2019 95.17
2018
Month Score
April  2018 94.7
May 2018 94.7
June 2018 95.9
July 2018 92.8
August 2018 94.9
September 2018 94.2
October 2018 93.64
November 2018 94.99
December 2018 94.20

Infection prevention

Infection prevention

We had zero cases of MRSA and three cases of Clostridium difficile in our hospitals in January 2023.

Infection control performance archive

Clostridium difficile cases

The Department of Health sets a maximum number of cases of Clostridium difficile we must not exceed each year.

MRSA cases

The Department of Health has set a zero tolerance target for MRSA.

2023
Month MRSA C.Diff
January 2023 0 3
2022
Month MRSA C.Diff
January 2022 0 4
February 2022 0 2
March 2022 0 7
April 2022 2 3
May 2022 1 6
June 2022 0 2
July 2022 0 2
August 2022 1 6
September 1 3
October 1 5
November 1 3
December 1 5

2021
Month MRSA C.Diff
January 2021 1 2
February 2021 1 0
March 2021 1 1
April 2021 0 3
May 2021 0 2
June 2021 3 5
July 2021 0 7
August 2021 1 8
September 2021 0 4
October 2021 1 4
November 2021 1 5
December 2021 0 2
2020
Month MRSA C.Diff
January 2020 1 2
February 2020 0 2
March 2020 1 1
April 2020 1 1
May 2020 1 3
June 2020 0 1
June 2020 0 1
July 2020 0 1
August 2020 0 2
September 2020 0 7
October 2020 2 5
November 2020 0 2
December 2020 0 3
2019
Month MRSA C.Diff
January 2019 1 1
February 2019 0 1
March 2019 0 1
May 2019 0 3
June 2019 0 2
July 2019 0 0
August 2019 0 3
September 2019 0 1
October 2019 1 4
November 2019 1 1
December 2019 0 4
2018
Month MRSA C.Diff
April 2018 0 0
May 2018 0 0
June 2018 1 1
July 2018 1 2
August 2018 1 0
September 2018 0 1
October 2018 0 0
November 2018 0 1
December 2018 0 1

Ambulance transfers

Ambulance transfers

In March 2023 we had 736 delayed ambulance transfers and no diverts.

Ambulance handovers and diverts performance archive

Delayed ambulance handovers

Where the time from when and ambulance arrives to when you are handed over to our staff was longer than 60 minutes.

Diverts

Where we divert emergency patients to another hospital.

2023
Month Delayed handovers Diverts
January 2023 648 0
February 2023 625 0
March 2023 736 0
2022
Month Delayed handovers Diverts
January 2022 619 0
February 2022 531 0
March 2022 498 0
April 2022 472 0
May 2022 374 0
June 2022 446 0
July 2022 645 0
August 2022 568 0
September 2022 598 0
October 2022 645 0
November 2022 667 0
December 2022 695  
2021
Month Delayed handovers Diverts
January 2021 336 0
February 2021 20 0
March 2021 29 0
April 2021 33 0
May 2021 88 0
June 2021 59 0
July 2021 123 0
August 2021 265 0
September 2021 340 0
October 2021 282 0
November 2021 477 0
December 2021 622 0
2020
Month Delayed handovers Diverts
January 2020 304 0
February 2020 106 0
March 2020 30 0
April 2020 3 0
May 2020 0 0
June 2020 0 0
July 2020 5 0
August 2020 48 0
September 2020 72 0
October 2020 64 0
November 2020 137 0
December 2020 492 0
2019
Month Delayed handovers Diverts
January 2019 156 0
February 2019 31 0
March 2019 0 0
April 2019 3 0
May 2019 0 0
June 2019 5 0
July 2019 7 0
August 2019 0 0
September 2019 64 0
October 2019 108 0
November 2019 140 0
December 2019 248 0
2018
Month Delayed handovers Diverts
May 2018 41 0
June 2018 1 0
July 2018 16 0
August 2018 26 0
September 2018 47  0
October 2018 72 0
November 2018 44 0
December 2018 45 0

Referral to treatment

Referral to treatment

In February 2023, 61.7 per cent of people waited less than 18 weeks to start treatment once referred to our hospitals by their GP.

Referral to Treatment performance archive

The NHS Constitution gives patients the right to access services within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.

This right is a legal entitlement protected by law, and applies to the NHS in England. This is our monthly performance.

2023
Month Percentage
January 61.55
February 61.70
2022
Month Percentage
January 64.29
February 63.76
March 63.34
April 60.77
May 61.61
June 61.31
July 59.51
August 60.69
September  60.23
October 59.35
November 61.18
December 59.39
2021
Month Percentage
January 62.10
February 60.97
March 61.41
April 60.80
May 65.02
June 68.61
July 69.72
August 69.54
September 68.66
October 66.30
November 67.24
December 64.05
2020
Month Percentage
January 75.62
February 75.88
March 72.88
April 64.66
May 56.92
June 48.33
July 44.30
August 48.18
September 54.33
October 60.53
November 65.08
December 62.36
2019
Month Percentage
January 2019 82.38
February 2019 81.75
March 2019 82.11
April 2019 82.11
May 2019 82.67
June 2019 76.68
July 2019 78.86
August 2019 77.88
September 2019 77.37
October 2019 76.07
November 2019 77.16
December 2019 75.70
2018
Month Percentage
May 2018 85.18
June 2018 84.38
July 2018 85.66
August 2018 82.92
September 2018 83.20
October 2018 82.57
November 2018 83.84
December 2018 82.87

*Provisional figure

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