We’ve changed how we manage your health information
In November this year, we went live with a new electronic patient record (EPR) system across all our hospital sites, with the help of Barts Health.
This £44 million investment is a major step forward in how we care for our patients - making your health information easier to access, safer to manage, and more joined-up across services.
With the new EPR, all your information is now brought together in one secure place, helping our staff provide better and faster care.
What is an electronic patient record?
An electronic patient record is a secure digital version of your hospital medical record. It includes:
- your appointments, medications and allergies
- notes from your care team
- test results and scans
- discharge letters and treatment plans.
Instead of relying on paper records or different computer systems, your care information is now held in one place – accessible only to the NHS professionals directly involved in your care.
This reduces delays, avoid duplicate tests, and mean you no longer need to repeat the same information at each appointment.
What to expect in the first few weeks
As we get used to the new system, it may take a little longer for staff to check you in or enter information. Please bear with us as we make this important change.
How does this help the NHS?
The EPR:
- makes your care safer and more consistent
- gives our staff with the tools they need
- reduces paperwork, waste and delays
- joins up care across seven hospitals, including Barts Health NHS Trust.
This is part of a national NHS programme to modernise healthcare and ensure that every Trust can offer digital-first care by 2026.
Is my information safe?
Yes. Only NHS staff directly involved in your care will access your record. All data is protected under NHS confidentiality policies and UK data protection law.
We will never share your information without a lawful reason. For more detail, visit our Fair Processing Notice .
What happens if the EPR stops working or there is a power cut?
Our EPR has a back-up system, so your information will always be available to staff. We will also have paper forms to continue recording information if needed. Whatever happens, we will be able to continue caring for patients.
Can I choose not to share my health information ?
Yes. You can opt out of your confidential information being used for anything beyond your direct care (such as planning or research). Visit www.nhs.uk/your-nhs-data-matters/ or speak to a member of staff for more information.
Why is my health information used?
Your information is used to support your care, plan services, and, in some cases, contribute to research that improves treatments and outcomes. When used for research or planning, your data is anonymised.