We’re changing how we manage your health information  

From September 2025, BHRUT is introducing a new Electronic Patient Record (EPR) system across all our hospital sites.  

This £44 million investment is a major step forward in improving how we care for our patients - making your health information easier to access, safer to manage, and more joined-up across services.  

We’re one of the last trusts in London to move from paper-based notes to a digital system. Every year we generate more than 25 million sheets of A4 paper. With the new EPR, all your information will be brought together in one secure place, helping our staff to provide better, faster care.  

What is the Electronic Patient Record?  

An Electronic Patient Record (EPR) is a secure digital version of your hospital medical record. It will include:  

• your appointments, medications and allergies  

• notes from your care team  

• test results and scans  

• discharge letters and treatment plans  

Instead of relying on paper records or different computer systems, your care information will now be held in one place – accessible only to the NHS professionals directly involved in your care.  

This will reduce delays, avoid duplicate tests, and mean you no longer need to repeat the same information at each appointment.  

What’s changing for patients?  

The new system will come into use from 13  September 2025, patients coming to Queen’s Hospital, King George Hospital or Barking Hospital will notice:  

• staff using secure digital systems to record and access your care  

• faster sharing of results and records between departments  

• fewer paper forms and repeated questions  

• improved discharge summaries for your GP  

In future, you will also be able to access more of your own health record via the NHS App and platforms such as Patients Know Best .  

What happens during the change?  

During the first few weeks after go-live, it may take a little longer for staff to check you in or enter information. Please bear with us as we make this important change.  

We’ve trained thousands of staff and will have volunteers and staff on hand to answer any questions. Look out for the signs and posters, or speak to a member of staff if you have any concerns.  

How does this help the NHS?  

The EPR system:  

• makes your care safer and more consistent  

• supports our staff with the tools they need  

• reduces paperwork, waste and delays  

• joins up care across seven hospitals (including Barts Health NHS Trust)  

This is part of a national NHS programme to modernise healthcare and ensure that every Trust can offer digital-first care by 2026.  

Is my information safe?  

Yes. Only NHS staff directly involved in your care will be able to access your record. All data is protected under NHS confidentiality policies and UK data protection law.  

We will never share your information without a lawful reason. For more detail, visit our Fair Processing Notice .  

What happens if the EPR stops working or there is a power cut?  

Our EPR comes with a back-up system which means your information will always be available to staff .  We will also have paper forms to continue recording information .  Whatever happens we will be able to continue caring for patients.   

Can I choose not to share my health information ?  

Yes. You have the right to opt out of your confidential information being used for anything beyond your direct care (such as planning or research). Visit www.nhs.uk/your-nhs-data-matters or speak to a member of staff for more information.  

Why is my health information used?  

Your information is used to support your care, plan services, and, in some cases, contribute to research that improves treatments and outcomes. When used for research or planning, your data is anonymised.  

How will sensitive information such as HIV clinical records be stored?

Right now, information we record in relation to your HIV care is stored in a separate system from the rest of your hospital records. To make things safer and more joined-up, we’re moving to a new system which brings your information together into one secure electronic patient record (EPR). Read more on our HIV health information page.

What if I have concerns about health information use?  

You can speak to our PALS team, your clinician, or any member of staff. We’re committed to being transparent about how your information is used and will always respect your choices.  

Will this new system delay my appointment?  

During the early days of the new system, some appointments may take slightly longer as staff adapt. We appreciate your patience and are here to support you.  

Questions?  

Our Patient Advice and Liaison Service (PALS) can help:  

• Queen’s Hospital: 01708 435 000  

• King George Hospital: 020 8970 8000  

• Email: bhrut.pals@nhs.net

You can also speak to a member of staff or a hospital volunteer during your visit— they’re here to help.