Freedom of Information
Barking, Havering and Redbridge University Hospitals NHS Trust is committed to complying with ‘Rights of access’ requests made under the Freedom of Information Act 2000.
We are currently dealing with an unusually high number of requests, and there may be some delays in providing a response while our colleagues and resources continue to be dedicated to patients facing services. We recognise that statutory timescales cannot be extended, but the care of our patients and safety of our staff takes priority. We will continue to make every effort to respond as soon as we can.
Thank you for your patience and understanding.
FOI postal requests
Please also note, we will not be handling or processing any postal requests at this current time. Please send all requests to our email address.
The Freedom of Information (FOI) Act 2000 allows anyone to ask for and request access to all types of recorded information held by public authorities. We manage FOI requests in line with guidance from the Information Commissioner's Office.
Access your health records (Subject Access Request)
This does not fall under the Freedom of Information Act. Please visit Accessing your patient information for more details.
Freedom of Information requests
Requests or queries relating to health records are not processed under Freedom of Information. Please read the 'Subject Access Request' section above.
or write to:
Freedom of Information
Communications and Engagement
1st Floor Neutral Zone, Queen’s Hospital
Rom Valley Way
Request response times
We aim to respond to your request within 20 working days. If we are unable to provide the information within that time, we will contact you and give you an estimate of how much longer the request will take.
Exemptions to the Act
There are some exemptions to the Act, for example, if the request relates to personal information or information intended for future publication.
When an exemption is considered appropriate, we will explain to you why this decision has been taken, and any further steps you can take. Further information about exemptions can be found on the Information Commissioner's Office website.
Requests can also be refused if the time taken to investigate whether we hold the information exceeds a cost of £450. In this case, we will contact you to establish whether you wish to:
- pay the cost
- amend the request so that it costs less than £450
- no longer proceed with the request.
We are entitled to charge for the copying and postage of material, but we will usually absorb these costs. If we do consider charging you, we will let you know first.