Our performance data helps us improve our care
We measure ourselves against a range of local and national indicators to ensure we provide high quality, patient-centred healthcare.
Please note that figures are uploaded monthly when our Board papers are published.
Read more about our quality and patient standard performance measures in our Board meetings and minutes.
Emergency department four hour target
76.70% of patients were seen within four hours in our Emergency Departments in September 2019.
Four hour emergency access standard
The national standard, set by the Department of Health, requires that 95% of patients attending an accident and emergency department must be seen, treated, admitted or discharged in under four hours.
|Month||Four hour target (%)||King George Hospital (%)||Queen's Hospital (%)|
86.34% of beds were occupied in our hospitals in September 2019.
|Month||Occupancy - Trust (%)||King George Hospital (%)||Queen's Hospital (%)|
Friends and Family test
In September 2019, 94.49% of patients said they would recommend our services to their friends and family.
Friends and Family Test (FFT) results
The Friends and Family Test (FFT) is a national survey. We ask:
“How likely are you to recommend our services to friends and family if they needed similar care or treatment?”
We had no cases of MRSA and three cases of C.Diff in our hospitals in September 2019.
Clostridium difficile cases
The Department of Health sets a maximum number of cases of C. diff we must not exceed each year.
The Department of Health has set a zero tolerance target for MRSA.
The Summary Hospital-level Mortality Indicator (< 100 is better than average) from January 2018 to December 2018 was 92.51.
One of the most common ways to measure mortality is the national Summary Hospital-level Mortality Indicator (SHMI). SHMI shows the comparison between the numbers of deaths in hospital against an "expected" number of deaths appropriate to the types of patients a hospital provides care for. It is an independent system managed by the Department of Health.
A figure of less than 100 is better (or less) than the national average. A figure of more than 100 is worse (or greater) than the national average.
|Month data reported||SHMI|
|March 2016 to February 2017||105.8|
|May 2016 to April 2017||102.6|
|June 2016 to May 2017||101.9|
|July 2016 to June 2017||101.8|
|September 2016 to August 2017||102.9|
|October 2016 to September 2017||100.2|
|November 2016 to October 2017||100.1|
|December 2016 to November 2017||100.9|
|March 2017 to February 2018||100.0|
|April 2017 to March 2018||99.82|
|June 2017 to July 2018||96.02|
|September 2017 to October 2018||94.48|
|January 2018 to December 2018||92.51|
In September 2019 we had 64 delayed handovers and no diverts
Ambulance handovers and diverts
Delayed ambulance handovers
Where the time from when and ambulance arrives to when you are handed over to our staff was longer than 60 minutes.
Where we divert emergency patients to another hospital.
Referral to treatment
In September 2019, 74.31% of people waited less than 18 weeks to start treatment once referred to our hospitals by their GP.
Referral to Treatment
The NHS Constitution gives patients the right to access services within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.
This right is a legal entitlement protected by law, and applies to the NHS in England. This is our monthly performance.
We resumed reporting in December 2016 with our October 2016 performance. For more information relating to our return to reporting read our Issue Brief.
|Month||% of people|