Information for media
Our Communications team manages all media enquiries and requests for filming and photography. As well as responding to questions or queries we can help you to find experts who can talk to you about a wide variety of clinical issues.
You must contact the Communications team first - please do not approach our staff directly. We are in the best position to find the information you need as quickly as possible.
Contact the team
Telephone 01708 435 294
Out of hours contact 07795 642 319
Follow us on Twitter @bhr_hospitals
Confidentiality and the media
We have a duty of confidentiality to all our patients and will not release any information to the media about a patient unless we are given consent from the individual concerned or their next of kin.
The only exception to this is where a patient, or someone acting on his or her behalf, invites the media to report on their treatment. When the media coverage contains inaccuracies, or unfair criticism, we may respond in public using factual information to correct misleading reports.
Dealing with major incidents
We have a plan to help us manage incidents and large scale emergencies. This plan includes arrangements for the media.
In the event of a major incident:
- the Communications team will make every effort to provide timely information to the media and regular updates
- if necessary, we will establish a press centre at the hospital; the directions will be clearly marked
- we will, where possible, facilitate interviews with our staff
- we will update social media and our website regularly.
For further information about arrangements for journalists and the media in the event of a major incident please contact the Communications team
Our Communications and Engagement Strategy
Great communication is at the heart of everything that we do. If we communicate effectively it can help us to understand the needs of our patients, families and communities and we must strive to ensure we are reaching all of the people in the diverse communities that we serve. It needs to be a two-way process where we benefit from and are responsive to the feedback we receive. In this way, we can work effectively together to share ideas, make improvements and resolve concerns. All of this helps maintain and improve our reputation.
This is our Communication and Engagement Strategy. It sets out the overarching approach and framework of how we will communicate in line with our Trust’s values of Passion, Responsibility, Innovation, Drive and Empowerment (PRIDE).
Filming and photography
If you would like to film or take photographs at one of our hospitals you must have permission from the Communications team. This is to ensure we protect the interests and confidentiality of our patients and do not disrupt the running of our busy hospitals.
If your filming or photography request does not directly link to our work, there is normally a fee payable. You can contact the Communications team for more details.
Anyone who is found filming or taking photographs at our hospitals without permission will be asked to leave immediately, and footage and photographs may be confiscated.
During filming and photography:
- Film crews and photographers must be accompanied at all times by a member of our staff
- Rigorous infection control procedures must be respected; for example, hand gel must be used on entering and leaving clinical areas
- No patients or staff may be filmed without obtaining signed consent.
See our hospitals, staff and patients featured in national campaign videos by some of the biggest brands in our videos.
Tours and visits
We love to work with our local community and one way we do this is to facilitate tours or visits to show local groups around our hospitals to meet the teams that care for you. Visits will be arranged subject to the needs of our patients and to minimise disruption to our services.
- groups should not be larger than 12 people
- rigorous infection control procedures must be respected; for example, hand gel must be used on entering and leaving clinical areas
- patient privacy and dignity is to be respected at all times
- visits must not be used for political canvassing.
We ask that visits are requested four weeks in advance. To request a tour, fill in our request form.
Peter Hunt, Director of Communications and Engagement
Peter joined us in November 2017 after a career as a BBC correspondent and presenter where he was at the forefront of the organisation’s news coverage. As one of the BBC’s most senior journalists, he covered international and national events, politics and the royal family.