Freedom of Information

Barking, Havering and Redbridge University Hospitals NHS Trust is committed to complying with ‘Rights of access’ requests made under the Freedom of Information Act 2000.

We are currently dealing with an unusually high number of requests, and there may be some delays in providing a response while our colleagues and resources continue to be dedicated to patients facing services. We recognise that statutory timescales cannot be extended, but the care of our patients and safety of our staff takes priority. We will continue to make every effort to respond as soon as we can.

Thank you for your patience and understanding.

FOI postal requests

Please also note, we will not be handling or processing any postal requests at this current time. Please send all requests to our email address.


Access requests

The Freedom of Information (FOI) Act 2000 allows anyone to ask for and request access to all types of recorded information held by public authorities. We manage FOI requests in line with guidance from the Information Commissioner's Office.

Access your health records (Subject Access Request)

Data protection legislation gives individuals or their authorised representative the right to apply for copies of any personal information held about them by the Trust.

If you wish to access your personal information held at any of the Trust’s health centres, clinics or other sites, please email

If you are seeking copies of your child’s health records, you will also need to supply proof of your child’s identity and your parental responsibility. Access to health records legislation allows us to share health records of a deceased person with authorised representative(s) or any person who may have a claim arising out of that person’s death. If you are requesting personal information about someone who has died you will need to supply a copy of their death certificate and proof that you are the executor or a beneficiary within the last will and testament.

You can also request health records by post to:  

Subject Access Team
Health Records Department
1st Floor Blue Zone, Queen’s Hospital

Finding information about our Trust

Our publication scheme contains all the information we routinely publish and is a good place to start your search.

Before making a FOI request, please search our disclosure logs to see if your question has been answered before.

Freedom of Information requests

Requests or queries relating to health records are not processed under Freedom of Information. Please read the 'Subject Access Request' section above. 

If you've looked through our publication scheme and cannot find what you are looking for, you can make a Freedom of Information (FOI) request by:


or write to:

Freedom of Information
Communications and Engagement
1st Floor Neutral  Zone, Queen’s Hospital
Rom Valley Way

Request response times

We aim to respond to your request within 20 working days. If we are unable to provide the information within that time, we will contact you and give you an estimate of how much longer the request will take.

Exemptions to the Act

There are some exemptions to the Act, for example, if the request relates to personal information or information intended for future publication.

When an exemption is considered appropriate, we will explain to you why this decision has been taken, and any further steps you can take. Further information about exemptions can be found on the Information Commissioner's Office website.

Requests can also be refused if the time taken to investigate whether we hold the information exceeds a cost of £450. In this case, we will contact you to establish whether you wish to:

  • pay the cost
  • amend the request so that it costs less than £450
  • no longer proceed with the request.


We are entitled to charge for the copying and postage of material, but we will usually absorb these costs. If we do consider charging you, we will let you know first.

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