Date: 14 June 2019 Please can you provide financial information relating to the:

Please note - We do not hold data for 2017/18 in a format that can be easily extracted within the time suggested by the Information commissioner’s Office.

1. total cost of interpreting services in the last 2 years and the number of requests made

For 2018/19 - 8742 requests including BSL. Approximate cost pa £247k

2. total cost of translation services in the last 2 years and the number of requests made Translation services are arranged by individual departments.

We not hold this information centrally in order to respond to your request.

3. total cost of BSL interpreting in the last 2 years and the number of requests made

2018/19 - 289 requests for BSL. Approximate cost pa £35k

I would also be grateful if you could provide us with information that includes:

4. Hourly cost of face to face interpreting services

This varies for each provider ranging between £26 to £30

5. Cost per minute of telephone interpreting services

Between 54p to 75p

6. Breakdown of the top 10 most popular languages

Romanian, Bengali/Sylheti, Urdu, Lithuanian, Russian, Portuguese, Albanian, Punjabi, Bulgarian and Turkish

7. How many video interpreting sessions were made last year for all languages, including British Sign Language?

None 8.

Can you please provide details of your current provider(s) (company name, date contract was awarded)?

London Borough of Newham. 5 year contract ending 31 March 2024

The Big Word Interpreting Services Ltd. 1 Year contract ending 30 August 2019

9. When are your current language service contracts with your incumbent(s) due to end?

As Above

10. Please can you provide the name, job title, email address and contact number for the person(s) responsible for awarding any contracts relating to these services

Please direct all enquiries for the attention of Head of Procurement to the address at the top of this letter.  For managing the day to day running of the services Karen Leese, Head of Complaints, PALS and Family Liaison bhrut.pals@nhs.net