Coronavirus (COVID-19) information

As you will be aware, the coronavirus (Covid-19) situation is changing rapidly and we need to make sure we’re as prepared as possible to keep people safe - which means using our resources as efficiently as possible.

That’s why we’ve updated the measures we’re taking to keep our patients safe by postponing all routine planned surgery (including day cases and cancer operations). We’re also stopping all outpatient appointments (including endoscopy and chemotherapy). This includes both face-to-face and telephone appointments.

This is because we are now seeing an increase in the number of seriously ill patients (who have tested positive for Covid-19) at our hospitals, which is only going to increase in the days and weeks ahead. We are very sorry for any inconvenience this may cause, however we must prioritise our resources to help those who are most in need.

For those patients who need to urgently speak to a doctor on the phone, or require immediate treatment, we are setting up ‘hot clinics’ to ensure these patients get the care they need.

These measures will help us to protect our patients, including those with Covid-19, and those with other conditions. They will also enable us to help us be as prepared as possible by training additional clinical teams who are not specialists in respiratory illness.

We will keep these changes under review. They will remain in place for at least the next two weeks. During this time, we will only carry out the most urgent operations.

Postponing chemotherapy will help to protect our cancer patients as these intense drugs affect their immune system, making them more susceptible to contracting Covid-19. We are reviewing these patients to ensure no harm will come to them by delaying their treatment.

Temporary visitor restrictions 

As you will be aware, the coronavirus (Covid-19) situation is changing rapidly and we need to make sure we’re as prepared as possible to keep people safe. 

That is why we have updated the measures we are taking to keep our patients safe. We are seeing an increase in the number of seriously ill patients (who have tested positive for Covid-19) at our hospitals. This number will increase in the days and weeks ahead. We are very sorry for any inconvenience this may cause, however we must prioritise our resources to help those who are most in need.

Visitor restrictions

Our top priority while dealing with the coronavirus is to protect our patients and the staff caring for them. To this end we have introduced new visitor restrictions, in line with guidance from NHS England.

Visiting at both Queen’s and King George hospitals is being suspended from 9am tomorrow (Friday 27 March), until further notice. 

Exceptional circumstances will only apply to allow one visitor - an immediate family member or carer – to visit if:

  • the patient you wish to visit is receiving end-of-life care
  • You are the birthing partner accompanying a woman in labour
  • You are a parent or appropriate adult visiting your child

Our ward managers will ensure all patients have a named relative and allocate a time for people to call to keep in touch on a daily basis.

These measures will help us to protect our patients, including those with Covid-19, and those with other conditions. We will keep these changes under review and they will remain in place until further notice.

Please do respect our staff who are working hard to keep our patients safe and our services running at this time.

Please remember not to come to our hospital if you have a cough, cold, flu-like symptoms or any infectious illness like diarrhoea and vomiting.

General guidance

Please remember that we are well prepared to deal with this and are following national advice and guidelines to keep everyone safe. We continue to monitor and review the situation.

If you think you have symptoms, and could have been exposed to the virus, either when travelling or via a person with the virus, you should read the information on the NHS 111 website. Do not go to your GP or hospital.

To keep yourself and your loved ones safe, make sure you:

  • Always carry tissues with you and use them to catch your cough or sneeze. Bin the tissue and wash your hands or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

More advice on the coronavirus can be found on the NHS and Public Health England websites.