When we recruit volunteers we are always looking for the right people, those who are friendly, respectful of all, those who celebrate the uniqueness in difference, whether that is our ethnicity, gender, ability, religion or sexual orientation.
They are people who have a natural positive disposition, who are reliable and committed. They wear our volunteer uniform with pride, beaming with compassion and enthusiasm. We believe that the dedication and support of volunteers’ helps us to achieve wonderful things and makes the experience of our patients, the very best it can be.
It is so rewarding to feel that you have helped a patient who is feeling anxious or nervous. The role of a volunteer is a unique one, activities complement the care and support given by staff, and they do to replace staff or mitigate staff shortages.
Volunteers must not assist with anything of a medical nursing nature, read patients’ medical files or share this information, assist with cleaning duties of any kind or repair any item of equipment. As a volunteer you are in a position of trust this should never be abused or used to advantage yourself or disadvantage a patient.
There are a number of different roles available for those wishing to volunteer. The following voluntary services below will help you to work out how you might like to get involved with our hospitals.
- Bleep volunteer is a new role developed to help support ED during the winter pressures.
- Volunteers are contactable by staff when assistance is needed. Changes in how we work, has meant that patients are not permitted to have their loved ones, family and friends with them.
- Many of our patients, especially the elderly and vulnerable, will be feeling very alone and isolated while in ED.
- Our Bleep Volunteers are on hand to offer companionship whether sitting, chatting, playing a game of cards, getting them a drink, a blanket or helping to phone their loved ones to update them. They are there to help our patients.
- They also help support staff in non-clinical tasks such as telephoning patients relatives, filing or rung errands this may mean collecting medication for a patient or escorting them to where they need to go next.
- Our volunteers told us that they get a great deal from volunteering, so if you are calm, active, live locally with spare time on your hands this could be something you would enjoy.
My Appointment Partner Volunteer
- If someone is worried about attending an appointment, maybe English isn’t their first language or accessing services a little more challenging, an appointment partner helps.
- As an appointment partner you will help patients navigate the changes in how our patients access services.
- As an appointment partner volunteer you will offer a bookable facility for anyone attending an outpatient appointment at Queen’s Hospital.
- You will meet the patient at the main entrance and stay with them throughout their pathway providing them with updates on clinic delays and the next steps.
- You will demonstrate a calm and patient exterior with your focus being on making the experience for the patient as pleasant as possible.
- You will be physically fit and active, much of this role is about supporting people to get to their appointment, sit with them and at then walk them to the exit, ensuring that at all times you adhere to social distancing rules/hand hygiene.
Outpatients’ Befriender Volunteer
- Assist patients complete the Friends & Family Test (FFT) survey so that their voices are heard and their opinions, sought. FFT allows us to see what we are doing well and where we can improve, and volunteers are vital in this.
- Much of this role is listening and chatting with patients, reassuring anxious or nervous patients through companionship or relaxed interactions, demonstrating appropriate boundaries at all times.
- Being knowledgeable about the area you volunteer, will help when supporting patients. You will make sure that they are comfortable, advising patients of delays or clinic changes, ensuring magazines and leaflets are topped up.
- Escorting mobile patients to other parts of the hospital as directed by senior staff, is a fundamental part of this role, so being physically fit, essential.
When people attend hospital they are often worried and finding their clinic location can be difficult. Both Queens Hospital and King George Hospital are busy environments, with long corridors or zoned areas which for many can be confusing.
Our wayfinder concierge supports the main entrance and the entrances/exits to wards and departments with a friendly welcoming face. Wayfinder concierge will signpost visitors to
other services, provide information such as car parking, ensuring adherence to PPE and
social distancing regulations whilst offering assistance and companionship as required.
You will demonstrate a calm and patient exterior with your focus on making the experience for the patient as pleasant as possible. You will be physically fit and active; much of this role is about supporting people who may require escorting, therefore this role entails a lot of standing around or physical activities as you may be asked to deliver or collecting
medications or run errands.