How to get in touch
Depending on your query, there are lots of ways to contact us.
Our phones will be busy during peak times, so to avoid long waits so visit find our direct lines in our services page:
Our main switchboard number is 0330 400 4333 (calls cost 3.5p a minute, please check with your provider for more information).
Or you can call our local number 01708 435 000.
Changing or cancelling your appointment
If you are unable to make your appointment, please let us know so we can offer it to someone else.
You can change your appointment easily online. Alternatively, call the telephone number on your appointment letter.
Tell us about your care
If you would like to discuss your care while in hospital, please speak to consultant or nurse in charge of your care.
If you need support raising a concern, or you remain unhappy and want to talk to someone who is not directly involved in your care, contact our Patient Advice and Liaison Services (PALS).
You can call:
- Patients at Queen's Hospital: 01708 435 454
- Patients at King George Hospital: 020 8970 8234
- 24 hour freephone: 0800 389 8324
Or you can email firstname.lastname@example.org
Freedom of Information requests
Requests or queries relating to health records are not processed under Freedom of Information. Please see section below titled 'Subject Access Request'.
or write to:
Freedom of Information
Communications and Engagement
1st Floor Neutral Zone, Queen’s Hospital
Rom Valley Way
Data Protection queries
If you would like to discuss or report any issues about the use of your personal information by the Trust, you can send your query to our Data Protection Officer by:
Or writing to:
Data Protection Officer
Information Governance Department
Queen's Hospital Stores
4 Lyon Road
Subject Access Request
Data protection legislation gives individuals or their authorised representative the right to apply for copies of any personal information held about them by the Trust. If you wish to access your personal information held at any of the Trust’s health centres, clinics or other sites, please email email@example.com
If you are seeking copies of your child’s health records, you will also need to supply proof of your child’s identity and your parental responsibility. Access to health records legislation allows us to share health records of a deceased person with authorised representative(s) or any person who may have a claim arising out of that person’s death. If you are requesting personal information about someone who has died you will need to supply a copy of their death certificate and proof that you are the executor or a beneficiary within the last will and testament.
Subject Access Team
Health Records Department
1st Floor Blue Zone, Queen’s Hospital
Guidance for completing the form can be found here.
Working with our local GP practices
We want to work with you to improve our services, develop better pathways and outcomes for our patients.
- all consultant advice, please call 01708 504400.
- other queries, please contact departments directly via the switchboard.
- urgent issues, please contact firstname.lastname@example.org
Information for media
Our Communications team manages all media enquiries and requests for filming and photography. As well as responding to questions or queries we can help you to find experts who can talk to you about a wide variety of clinical issues.
You must contact the Communications team first - please do not approach our staff directly. We are in the best position to find the information you need as quickly as possible.
Contact the team
Telephone 01708 435 294
Out of hours contact 07795 642 319
Follow us on Twitter @bhr_hospitals
Give us feedback about our website
You can take part in polls or rate and give feedback about our individual pages. If you are able, please tell why you gave the page a particular rating, good or bad.
Alternatively, you can drop us general feedback by using our site-wide feedback, which is the blue tab you see on the left hand side of the page on PCs and devices with larger screens.
Alternatively, please email email@example.com