Contact us

Our main switchboard number is 0330 400 4333 (calls cost 3.5p a minute, please check with your provider for more information). Or you can call our local number 01708 435 000.

Our phones will be busy during peak times, so to avoid long waits visit find our direct lines in our services page:

Change or cancel your appointment

If you are unable to make your appointment, please let us know so we can offer it to someone else.

You can change your appointment easily online. Alternatively, call the telephone number on your appointment letter.

Need advice or have concerns about your care?

If you would like to discuss your care while in hospital, please speak to consultant or nurse in charge of your care. If you need support raising a concern, or you remain unhappy and want to talk to someone who is not directly involved in your care, get in touch with our Patient Advice and Liaison Service (PALS).

You can contact PALS in the following ways:


Raise your query or concern via our online form

In person (Monday to Friday, 9am to 4.30pm)

Queen’s Hospital
Main Atrium (opposite information desk)
Rom Valley Way

King George Hospital
Barley Lane

Telephone (Monday to Friday, 9am to 5pm)

  • Queen's Hospital patients: 01708 435 454
  • King George Hospital patients: 020 8970 8234

Alternatively, you can leave a message on our 24-hour helpline answerphone: 0800 389 8324.

Most queries can be solved by contacting PALS. However, if you remain unhappy you can make a formal complaint,

Data Protection queries

If you would like to discuss or report any issues about the use of your personal information by the Trust, you can send your query to our Data Protection Officer by:


Or writing to:

Data Protection Officer

Information Governance Department

Queen's Hospital Stores

4 Lyon Road



Access your health records (Subject Access Request)

Data protection legislation gives individuals or their authorised representative the right to apply for copies of any personal information held about them by the Trust.

If you wish to access your personal information held at any of the Trust’s health centres, clinics or other sites, please email

If you are seeking copies of your child’s health records, you will also need to supply proof of your child’s identity and your parental responsibility. Access to health records legislation allows us to share health records of a deceased person with authorised representative(s) or any person who may have a claim arising out of that person’s death. If you are requesting personal information about someone who has died you will need to supply a copy of their death certificate and proof that you are the executor or a beneficiary within the last will and testament.

You can also request health records by post to:  

Subject Access Team
Health Records Department
1st Floor Blue Zone, Queen’s Hospital

King George and Queen’s Hospitals Charity


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You can email us, call  01708 774 825 write to us at:

King George and Queen’s Hospitals Charity
Queen’s Hospital
Rom Valley Way

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Information for media

Our Communications team manages all media enquiries and requests for filming and photography. As well as responding to questions or queries we can help you to find experts who can talk to you about a wide variety of clinical issues.

You must contact the Communications team first - please do not approach our staff directly. We are in the best position to find the information you need as quickly as possible.

Contact the team


Phone: 01708 435 294 (9am to 5pm, Monday to Friday) 

Out of hours media enquiries 

07795 642 319 

This number is for out of hours media enquiries and filming and photography requests. We are not medically trained and cannot answer enquiries from the public.

Freedom of Information requests

Requests or queries relating to health records are not processed under Freedom of Information. Please read the 'Subject Access Request' section above. 

If you've looked through our publication scheme and cannot find what you are looking for, you can make a Freedom of Information (FOI) request by:


or write to:

Freedom of Information
Communications and Engagement
1st Floor Neutral  Zone, Queen’s Hospital
Rom Valley Way

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Alternatively, you can drop us general feedback by using our site-wide feedback, which is the blue tab you see on the left hand side of the page on PCs and devices with larger screens.

Alternatively, please email

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