Our main switchboard number is 0330 400 4333 (calls cost 3.5p a minute, please check with your provider for more information). Or you can call our local number 01708 435 000.
Our phones will be busy during peak times, so to avoid long waits visit find our direct lines in our services page:
If you are unable to make your appointment, please let us know so we can offer it to someone else.
You can change your appointment easily online. Alternatively, call the telephone number on your appointment letter.
If you would like to discuss your care while in hospital, please speak to consultant or nurse in charge of your care. If you need support raising a concern, or you remain unhappy and want to talk to someone who is not directly involved in your care, get in touch with our Patient Advice and Liaison Service (PALS).
You can contact PALS in the following ways:
Raise your query or concern via our online form
Queen’s Hospital
Main Atrium (opposite information desk)
Rom Valley Way
Romford
Essex
RM7 0AG
King George Hospital
Barley Lane
Goodmayes
Essex
IG3 8YB
Most queries can be solved by contacting PALS. However, If you would like to make a formal complaint about the care or treatment you have received, please visit our complaints page for information about the process and how to submit your complaint.
Raise your complaint via our online form
Should you wish to make an application for access to your own or another individual’s health records for whom you would have authorisation, please fill in this application form Alongside this is this guidance to help you understand how to complete the form and what documents need to be provided.
You can also use this large text version of the form should you need to.
On completion of the application form, please submit the form and any documentation required either:
Subject Access Team
4 Lyon Road
Romford
RM1 2BA
If you would like to discuss or report any issues about the use of your personal information by the Trust, you can send your query to our Data Protection Officer by:
Emailing bhrut.informationgovernanceig@nhs.net
Or writing to:
Data Protection Officer
Information Governance Department
Queen's Hospital Stores
4 Lyon Road
Romford
RM1 2BA
The Freedom of Information (FOI) Act 2000 gives anyone the right to request recorded information held by public authorities.
To make a Freedom of Information request or learn more about the process, please visit our Freedom of Information page.
Please note: If you are requesting access to your own medical records or other personal information, please follow the Subject Access Request process above.
Our Communications team manages all media enquiries and requests for filming and photography. As well as responding to questions or queries we can help you to find experts who can talk to you about a wide variety of clinical issues.
You must contact the Communications team first - please do not approach our staff directly. We are in the best position to find the information you need as quickly as possible.
Email: bhrut.communications@nhs.net
Phone: 01708 435 294 (9am to 5pm, Monday to Friday)
07795 642 319
This number is for out of hours media enquiries and filming and photography requests. We are not medically trained and cannot answer enquiries from the public.
You can take part in polls or rate and give feedback about our individual pages. If you are able, please tell why you gave the page a particular rating, good or bad.
Alternatively, you can drop us general feedback by using our site-wide feedback, which is the blue tab you see on the left hand side of the page on PCs and devices with larger screens.
Alternatively, please email bhrut.communications@nhs.net
