Our main switchboard number is 0330 400 4333 (calls cost 3.5p a minute, please check with your provider for more information). Or you can call our local number 01708 435 000.
Our phones will be busy during peak times, so to avoid long waits visit find our direct lines in our services page:
Change or cancel your appointment
If you are unable to make your appointment, please let us know so we can offer it to someone else.
You can change your appointment easily online. Alternatively, call the telephone number on your appointment letter.
Need advice or have concerns about your care?
If you would like to discuss your care while in hospital, please speak to consultant or nurse in charge of your care. If you need support raising a concern, or you remain unhappy and want to talk to someone who is not directly involved in your care, get in touch with our Patient Advice and Liaison Service (PALS).
You can contact PALS in the following ways:
In person (Monday to Friday, 9am to 4.30pm)
Main Atrium (opposite information desk)
Rom Valley Way
King George Hospital
Telephone (Monday to Friday, 9am to 5pm)
- Queen's Hospital patients: 01708 435 454
- King George Hospital patients: 020 8970 8234
Alternatively, you can leave a message on our 24-hour helpline answerphone: 0800 389 8324.
Most queries can be solved by contacting PALS. However, if you remain unhappy you can make a formal complaint,
Data Protection queries
If you would like to discuss or report any issues about the use of your personal information by the Trust, you can send your query to our Data Protection Officer by:
Or writing to:
Data Protection Officer
Information Governance Department
Queen's Hospital Stores
4 Lyon Road
Access your health records (Subject Access Request)
Data protection legislation gives individuals or their authorised representative the right to apply for copies of any personal information held about them by the Trust. If you wish to access your personal information held at any of the Trust’s health centres, clinics or other sites, please email email@example.com
If you are seeking copies of your child’s health records, you will also need to supply proof of your child’s identity and your parental responsibility. Access to health records legislation allows us to share health records of a deceased person with authorised representative(s) or any person who may have a claim arising out of that person’s death. If you are requesting personal information about someone who has died you will need to supply a copy of their death certificate and proof that you are the executor or a beneficiary within the last will and testament.
Subject Access Team
Health Records Department
1st Floor Blue Zone, Queen’s Hospital
Guidance for completing the form can be found here.
Information for media
Our Communications team manages all media enquiries and requests for filming and photography. As well as responding to questions or queries we can help you to find experts who can talk to you about a wide variety of clinical issues.
You must contact the Communications team first - please do not approach our staff directly. We are in the best position to find the information you need as quickly as possible.
Contact the team
Telephone 01708 435 294
Out of hours contact 07795 642 319
Follow us on Twitter @bhr_hospitals
Freedom of Information requests
Requests or queries relating to health records are not processed under Freedom of Information. Please read the 'Subject Access Request' section above.
or write to:
Freedom of Information
Communications and Engagement
1st Floor Neutral Zone, Queen’s Hospital
Rom Valley Way
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