Contact us

Our main switchboard number is 0330 400 4333 (calls cost 3.5p a minute, please check with your provider for more information). Or you can call our local number 01708 435 000.

Our phones will be busy during peak times, so to avoid long waits visit find our direct lines in our services page:

Change or cancel your appointment

If you are unable to make your appointment, please let us know so we can offer it to someone else.

You can change your appointment easily online. Alternatively, call the telephone number on your appointment letter.

Need advice or have concerns about your care?

If you would like to discuss your care while in hospital, please speak to consultant or nurse in charge of your care. If you need support raising a concern, or you remain unhappy and want to talk to someone who is not directly involved in your care, get in touch with our Patient Advice and Liaison Service (PALS).

You can contact PALS in the following ways:

Online

Raise your query or concern via our online form

In person (Monday to Friday, 9am to 4.30pm)

Queen’s Hospital
Main Atrium (opposite information desk)
Rom Valley Way
Romford
Essex
RM7 0AG

King George Hospital
Barley Lane
Goodmayes
Essex
IG3 8YB

Telephone (Monday to Friday, 9am to 5pm)

  • Queen's Hospital patients: 01708 435 454
  • King George Hospital patients: 020 8970 8234

Alternatively, you can leave a message on our 24-hour helpline answerphone: 0800 389 8324.

Most queries can be solved by contacting PALS. However, if you remain unhappy you can make a formal complaint,

Data Protection queries

If you would like to discuss or report any issues about the use of your personal information by the Trust, you can send your query to our Data Protection Officer by:

Emailing bhrut.informationgovernanceig@nhs.net

Or writing to:

Data Protection Officer

Information Governance Department

Queen's Hospital Stores

4 Lyon Road

Romford

RM1 2BA

Access your health records (Subject Access Request)

Data protection legislation gives individuals or their authorised representative the right to apply for copies of any personal information held about them by the Trust. If you wish to access your personal information held at any of the Trust’s health centres, clinics or other sites, please email bhrccgs.accesstohealthrequest@nhs.net

If you are seeking copies of your child’s health records, you will also need to supply proof of your child’s identity and your parental responsibility. Access to health records legislation allows us to share health records of a deceased person with authorised representative(s) or any person who may have a claim arising out of that person’s death. If you are requesting personal information about someone who has died you will need to supply a copy of their death certificate and proof that you are the executor or a beneficiary within the last will and testament.

You can request health records by emailing a subject access request form to bhrccgs.accesstohealthrequest@nhs.net, or send it to:  

Subject Access Team
Health Records Department
1st Floor Blue Zone, Queen’s Hospital
Romford
ESSEX
RM7 0AG

Guidance for completing the form can be found here

King George and Queen’s Hospitals Charity

Donate to our charity

You can email us, call 01708 435 000 ext 2922 or 4984 or write to us at

King George and Queen’s Hospitals Charity
Queen’s Hospital
Rom Valley Way
Romford
RM7 0AG

Join us on social media

Follow us on Twitter at @BHR_hospitals. Some of our services are also on Twitter, so join the conversation.

We’re also on Linkedin, so follow us for our latest updates and jobs.

Information for media

Our Communications team manages all media enquiries and requests for filming and photography. As well as responding to questions or queries we can help you to find experts who can talk to you about a wide variety of clinical issues.

You must contact the Communications team first - please do not approach our staff directly. We are in the best position to find the information you need as quickly as possible.

Contact the team

Telephone 01708 435 294

Email bhrut.communications@nhs.net

Out of hours contact 07795 642 319

Follow us on Twitter @bhr_hospitals

Freedom of Information requests

Requests or queries relating to health records are not processed under Freedom of Information. Please read the 'Subject Access Request' section above. 

If you've looked through our publication scheme and cannot find what you are looking for, you can make a Freedom of Information (FOI) request by:

Emailing BHRUT.FreedomOfInformation@nhs.net

or write to:

Freedom of Information
Communications and Engagement
1st Floor Neutral  Zone, Queen’s Hospital
Rom Valley Way
Romford
ESSEX
RM7 0AG

Give us feedback about our website

You can take part in polls or rate and give feedback about our individual pages. If you are able, please tell why you gave the page a particular rating, good or bad.

Alternatively, you can drop us general feedback by using our site-wide feedback, which is the blue tab you see on the left hand side of the page on PCs and devices with larger screens.

Alternatively, please email bhrut.communications@nhs.net