GPs

As we move more and more to paperless systems and processes the Heart Failure service are in the process of looking at future ways to refer in electronically.

In the meantime they have been allocated a different fax number for the service at King George Hospital.

The new fax contact number for KGH to refer patients via the BNP pathway: 0208 970 8205.

This will replace the previous number 0208 970 8398, until we go live with the Electronic format for referrals, by October 2018.

The Queens number has not changed.

e-RS

Our trust now has 100% of services for consultant led clinics available on e-Referral System so please refer patients via e-RS. Please note any Paper or Email referrals sent to the Trust outside of e-RS, will automatically be returned without an appointment.

In the event that there are no bookable appointments available on e-RS, please use the “Defer to Provider” option to enable the referral to be managed within e-RS and ensure a clear audit trail for governance purposes.

Please use the Directory of Services (DOS) as it is important that you are able to select the correct services first time for your patients and that our Clinicians receive the appropriate referral.

The following services are currently excluded:

• Patients without an allocated NHS Number
• All Emergency / Admissions Avoidance Services (including Radiology, Diagnostic Services, Maternity / Midwifery Services, Dietetics, Podiatry, Hot Clinics and Fracture Clinic)
• Referrals from Urgent Care Centre / Out of Hours GP Services

Advice and Guidance

Over 80% of Advice and Guidance requests are responded to within two working days so if you require guidance from our consultants and specialist teams please dont forget to use the advice and guidance services available to you.

Relocation of Direct Access ECG Service at Fanshawe Health Centre

As of 1^st August 2018, the provision of direct access ECGs will no longer be available at Fanshawe Health Centre in Dagenham. The service is being relocated to the Cardio-Respiratory Unit at Queen’s Hospital.

Relocating the direct access ECG service will provide a safer and faster patient pathway as urgent abnormal findings can be acted upon by qualified clinicians and reports generated more quickly at Queen's.

The service will continue to be provided from the Cardio-Respiratory Unit at Queen’s Hospital, Romford

Monday to Friday, 9am to 1.30pm

We want to work with you to improve our services, develop better pathways and outcomes for our patients.

• all consultant advice, please call 01708 504400.
• other queries, please contact departments directly via the switchboard.
• urgent issues, please contact GPchat@bhrhospitals.nhs.uk or duncan.jenner@bhrhospitals.nhs.uk