Contact us

Our main switchboard number is 0330 400 4333 (calls cost 3.5p a minute, please check with your provider for more information). Or you can call our local number 01708 435 000.

Our phones will be busy during peak times, so to avoid long waits visit find our direct lines in our services page:


We are committed to protecting your personal information. This page answers some important questions about how we use cookies and how this protects your personal details.

How does our website use cookies?

Cookies are small text files placed on a website visitor’s computer, which identify it to our server. Cookies don’t identify individual users and are widely used in order to make websites work, or work more efficiently, as well as to provide analytical information to the owners of the site which is used to improve user experience.

You may delete and block all cookies from this site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Please be aware that restricting cookies may impact on your experience of our website.

List of the cookies used on this website

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website, which we use in aggregate form to improve the performance and user experience on our site. Google Analytics uses only first party cookies and collects no personally identifiable information.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Because we share videos via YouTube on our website, cookies associated with YouTube may also be placed on your computer. You can read more about these types of cookies here.

How to reject or delete these cookies

Visit Google's privacy section for more information.

Our jobs feed

The BHRUT website uses the Trac recruitment site, provided by Civica UK Ltd, to advertise our current vacancies.

The Trac website, displayed through the use of a code droplet on our website, uses cookies. By accepting our privacy policy, you agree to the use of these cookies. If you choose not to accept cookies, our job roles will not display on our website.

Other third party applications

The BHRUT website uses code droplets to share content from other websites, such as Twitter, YouTube and Google maps. We do this so that our site is easier for you to use, and the content from these other websites is displayed automatically on the page.

We sometimes use code droplets to measure the effectiveness of our recruitment advertising campaigns through third party applications.

These third party applications use cookies. By accepting our privacy policy, you agree to the use of these cookies by third parties.

Cookies used by our website software

Our website software does not use any cookies by default. However, three 'session' cookies are created when a visitor to this website does the following:

  • logs in to the website;
  • clicks one of the contrast buttons.

The three cookies are used to cross-reference each other for improved security.

Links to other websites

The BHRUT NHS Trust website contains links to other websites of interest. However, once you have used these links to leave this website, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide while visiting such websites, and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We recommend that you review the websites privacy policy as a precautionary measure. The trust does not endorse any external sites and is not responsible for their content.


Change or cancel your appointment

If you are unable to make your appointment, please let us know so we can offer it to someone else.

You can change your appointment easily online. Alternatively, call the telephone number on your appointment letter.

Need advice or have concerns about your care?

If you would like to discuss your care while in hospital, please speak to consultant or nurse in charge of your care. If you need support raising a concern, or you remain unhappy and want to talk to someone who is not directly involved in your care, get in touch with our Patient Advice and Liaison Service (PALS).

You can contact PALS in the following ways:


Raise your query or concern via our online form

In person (Monday to Friday, 9am to 4.30pm)

Queen’s Hospital
Main Atrium (opposite information desk)
Rom Valley Way

King George Hospital
Barley Lane

Telephone (Monday to Friday, 9am to 5pm)

Data Protection queries

If you would like to discuss or report any issues about the use of your personal information by the Trust, you can send your query to our Data Protection Officer by:


Or writing to:

Data Protection Officer

Information Governance Department

Queen's Hospital Stores

4 Lyon Road



Access your health records (Subject Access Request)

Data protection legislation gives individuals or their authorised representative the right to apply for copies of any personal information held about them by the Trust.

If you wish to access your personal information held at any of the Trust’s health centres, clinics or other sites, please email

If you are seeking copies of your child’s health records, you will also need to supply proof of your child’s identity and your parental responsibility. Access to health records legislation allows us to share health records of a deceased person with authorised representative(s) or any person who may have a claim arising out of that person’s death. If you are requesting personal information about someone who has died you will need to supply a copy of their death certificate and proof that you are the executor or a beneficiary within the last will and testament.

You can also request health records by post to:  

Subject Access Team
Health Records Department
1st Floor Blue Zone, Queen’s Hospital

King George and Queen’s Hospitals Charity


donate here

You can email us, call  01708 774 825 write to us at:

King George and Queen’s Hospitals Charity
Queen’s Hospital
Rom Valley Way

Follow us on social media

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Join us on social media

Information for media

Our Communications team manages all media enquiries and requests for filming and photography. As well as responding to questions or queries we can help you to find experts who can talk to you about a wide variety of clinical issues.

You must contact the Communications team first - please do not approach our staff directly. We are in the best position to find the information you need as quickly as possible.

Contact the team


Phone: 01708 435 294 (9am to 5pm, Monday to Friday) 

Out of hours media enquiries 

07795 642 319 

This number is for out of hours media enquiries and filming and photography requests. We are not medically trained and cannot answer enquiries from the public.

Freedom of Information

The Freedom of Information (FOI) Act 2000 allows anyone to ask for and request access to all types of recorded information held by public authorities.

The Act promotes openness, honesty and transparency within the public sector and can go hand-in-hand with Duty of Candour and our own aspirations of being an open and honest organisation.

Requests for personal information, such as medical records, should not be made as Freedom of Information (FOI) requests. Please see the ‘Subject Access Request’ section above for more details including an email address for the team.

By post

You can write to:

King George Hospital
Barley Lane


Queen's Hospital
Rom Valley Way

Give us feedback about our website

You can take part in polls or rate and give feedback about our individual pages. If you are able, please tell why you gave the page a particular rating, good or bad.

Alternatively, you can drop us general feedback by using our site-wide feedback, which is the blue tab you see on the left hand side of the page on PCs and devices with larger screens.

Alternatively, please email

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