Get the right care for you

To help you get better as quickly as possible, it’s important to choose the right care in the right place for your needs. Remember your local pharmacist and your GP are often the best people to visit in the first instance to get treated. We have also put together a handy guide to help you.

As well as making sure you get the best care, you will also help to free up our Emergency Department teams to treat patients with life-threatening conditions. 

Grazed knee, cough, colds and sore throats

Self-care: keep your medicine cabinet stocked up with over-the-counter remedies.

Not sure? Feeling unwell? Need to know where to go?

Call NHS 111 when you need medical help fast but it’s not an emergency.

Diarrhoea, runny nose, headache

Pharmacy: speak to your pharmacist for advice about common illnesses and treatments.

Ear pain, backache, throat infection

Your GP and out of hours care: For illnesses and injuries that won’t go away, speak to your GP.

Fever, fractures, strains and sprains

Urgent care centre: For minor illnesses and injuries.

Choking, chest pain, black outs and blood loss

Call 999 for life threatening situations and emergencies.

GP hubs and out of hours

North Street Medical Care in Romford and Rosewood Medical Centre in Hornchurch are GP hubs, offering out of hours appointments for anyone registered with a GP in Havering. They are available between:

  • 6.30pm to 10pm, Monday to Friday
  • 12pm to 8pm on weekends and bank holidays

For an out of hours appointment at a GP hub, call 020 3770 1888. The appointment line is open between:

  • 2pm to 9pm Monday to Friday,
  • 9am to 6pm on weekends and bank holidays.

You can also book by calling 111.

Please note: you can only use this service if you are registered with a GP and appointments have to be booked in advance.

Alternatively, visit a walk-in centre in your area. No appointment is needed:

Barking and Dagenham:

Barking Community Hospital, Upney Lane, Barking, IG11 9LX, open from 9am to 10pm every day


Harold Wood Polyclinic, The Drive (off Gubbins Lane), Harold Wood, RM3 0AR, open from 8am to 8pm every day