Coronavirus (COVID-19) pandemic Important notice: changes to our sexual health services

If you have a cough and/or fever or live with someone who has either of these symptoms: Please do not attend our service.

See https://www.nhs.uk/conditions/coronavirus-covid-19/ for the latest advice.

Sexual Heath Services in Barking, Havering and Redbridge

Coronavirus (COVID-19)

The coronavirus (COVID-19) pandemic has placed extreme challenges on all health services.

Our sexual health services at Queen's Hospital, Loxford and Hainault clinics are closed. Limited services are available at Outpatients East, Barking Community Hospital, Upney Lane IG11 9LX.

Please call 020 8924 6674 between 8am and 4pm Mon-Fri to book an appointment, further information or advice

Our opening times and processes have changed

We are open between 9am and 5pm, Monday to Friday.

Our sexual health services are now by appointment only. This will be an initial telephone consultation with one of our clinicians. We will only be able to offer face-to-face consultations to individuals with the most urgent sexual/reproductive health needs. Please inform us if you have a learning difficulty or speak little English.

You can attend without an appointment* if you are under 18, require HIV PEPSE, emergency contraception, or have been sexually assaulted.

*Please check this webpage regularly for updates, as further restrictions to access may apply in the near future.

Our current services

  • Contraception - This is limited. See Contraception FAQs below. 
  • Quick-check sexual health testing: See Sexual Health FAQs below
  • Treatment for sexually transmitted infections (STIs): See Sexual Health FAQs below

Sexual Health

It is important to protect yourself against STIs. Condoms protect against most STIs and pregnancy. See below for further information on condom use:

https://www.tht.org.uk/hiv-and-sexual-health/sexual-health/improving-your-sexual-health/condoms/how-use-condom

Sexual Health FAQs

I want a sexual health screen – what do I do?

STI screening (home self-testing) is available via NHS and private services.

NHS: www.bhr.shl.uk

There are numerous private (non-NHS) sites offering STI screening. You can search and compare prices online.

I have been receiving follow-up care – what do I do?

All previously booked appointments have been cancelled.

If you have been receiving ongoing care with us such as treatments/vaccinations; your medical records are being reviewed and those with urgent needs will be contacted by a clinician. Otherwise you will be added to a waiting list.

Continue to check our website for updates on the service.

I think I have an STI – what do I do?

You can self-test by ordering a home self-testing kit from: www.bhr.shl.uk

If you have tested positive for an STI; we are still currently able to offer you treatment.

Some STIs (e.g. genital warts) are not considered urgent. Your treatment will need to be postponed. Continue to check our website for updates on the service.

We are only able to offer face-to-face appointments for those with the most urgent sexual health needs. This will involve an initial telephone consultation with one of our clinicians.

I think I have BV/Thrush/UTI – what do I do?

We are currently unable to see you for these symptoms. Many pharmacies offer over-the-counter treatments.

Your GP may be able to issue you a prescription over the telephone.

BV and Thrush can cause an unpleasant vaginal discharge.

See here for further information:

https://www.sexwise.fpa.org.uk/resource/thrush-and-bacterial-vaginosis-pdf

Urinary tract Infections often cause painful frequent urination and pelvic discomfort. See here for further information:

https://www.nhs.uk/conditions/urinary-tract-infections-utis/

Contraception

All procedure appointments have been cancelled (IUD/IUS/Implant insertions/removals). Please see below FAQs for advice.

It is important to protect yourself against an unintended pregnancy.

Condoms are 98 per cent effective when used perfectly. See: 

https://www.sexwise.fpa.org.uk/contraception/condoms-external

https://www.tht.org.uk/hiv-and-sexual-health/sexual-health/improving-your-sexual-health/condoms/how-use-condom

If condoms are not suitable and you would like to start contraception (pills only); please contact us; however please note that we are running an extremely limited service.

You will be offered a telephone consultation with a clinician and a same-day collection appointment.

If you would like a repeat supply of your existing contraception; please contact us to book a telephone consultation and same-day collection appointment.

If you are unable get an appointment with us, you can access other NHS and private services.

NHS:

  • You can request a prescription from your GP (this will likely be a telephone consultation).
  • You can register with Echo: https://www.echo.co.uk/ who will arrange for your medication from your GP to be sent to you by post. This is a free NHS service for repeat prescriptions.
  • GP at Hand:  https://www.gpathand.nhs.uk/ 

This is a free NHS service but you will be de-registered from your current GP

Private: (Chargeable)

Contraception FAQs

I need emergency contraception

We are currently offering a walk-in service for emergency contraception which includes the emergency pill and emergency IUD. You must access emergency contraception as soon as possible.

Please check this webpage regularly for updates, as further restrictions to access may apply in the near future.

You can also access emergency contraception (pill only) from most local pharmacies.

I want to know more about contraception

Please see:

https://www.sexwise.fpa.org.uk/

https://www.contraceptionchoices.org/

My five-year IUD (copper-coil) is expired – what do I do?

If your device is less than 1-year expired; the risk of becoming pregnant is very low.

Condoms can be used as an extra precaution or you can contact us for a supply of the contraceptive pill.

If your device is over 1-year expired; you should use condoms/the pill as an extra precaution. 

Continue to check our website for updates on the service

My ten-year IUD (copper-coil) is expired – what do I do?

If your device is less than two-years expired; the risk of becoming pregnant is very low.

Condoms can be used as an extra precaution or you can contact us for a supply of the contraceptive pill.

If your device is over two-years expired; you should use condoms/the pill as an extra precaution. 

Continue to check our website for updates on the service

My five-year IUS (Mirena) is expired - what do I do?

If your device is less than 1-year expired; the risk of becoming pregnant is very low.

Condoms can be used as an extra precaution or you can contact us for a supply of the contraceptive pill.

If your device is over 1-year expired; you should use condoms/the pill as an extra precaution. 

Continue to check our website for updates on the service

My five-year IUS (Mirena) is expired and I am using it for HRT (menopause treatment) - what do I do?

An expired Mirena IUS will not protect your endometrium (womb lining) during HRT treatment.

You should contact your GP to discuss either: Stopping the oestrogen component of your HRT or starting a combined (oestrogen & progesterone) regimen. We currently do not offer menopause care at our services.

My five-year Kyleena is expired what do I do?

You should use condoms/ or you can contact us for a supply of the contraceptive pill.

Continue to check our website for updates on the service

My three-year Jaydess is expired what do I do?

You should use condoms/ or you can contact us for a supply of the contraceptive pill.

Continue to check our website for updates on the service

My three-year Nexplanon implant is expired – what do I do?

If your implant is less than 1-year expired; the risk of becoming pregnant is very low.

Condoms can be used as an extra precaution or you can contact us for a supply of the contraceptive pill.

If your implant is over 1-year expired; you should use condoms/the pill as an extra precaution. 

Continue to check our website for updates on the service

I am due for my repeat Depo-Injection – What do I do?

We are not offering depo-injections. You can contact us for a supply of the contraceptive pill or use condoms

If you are using the Sayana press injection see below (I am running out of my regular contraception (pills/patch/ring/Sayana press injection)- What do I do?)

Continue to check our website for updates on the service

I am running out of my regular contraception (pills/patch/ring/Sayana press injection) - What do I do?

Please contact us to book a telephone consultation and same-day collection appointment.

Continue to check our website for updates on the service.

I would like my IUD/IUS/Implant removed so that I can plan for a baby

Planning a pregnancy during the Coronavirus (Covid-19) pandemic is discouraged. It is safest to continue using contraception and delay conceiving until the pandemic is over.

In the meantime; see here for pre-conception advice.

https://www.sexwise.fpa.org.uk/planning-pregnancy

I am worried about side effects from my contraception

See https://www.sexwise.fpa.org.uk/ for information on contraception and common side effects.

Most side effects are mild and self-limiting.

If you have serious concerns; contact us to arrange a telephone consultation with a clinician.

Contact us

If you would like to book an appointment, or if you have any questions about our service, call us on 020 8924 6674.

Key staff

  • Consultant Lead: Dr Sharmin Obeyesekera
  • Lead Nurse Family Planning/Contraception/GU: Sally Kelsey
  • HIV Advanced Nurse Practitioner: Brian Thornton
  • Lead Sexual Health Adviser: Matthew Chou
  • Department Manager: Martin Gardner
  • Service Manager: Gary Bradshaw