Patient transport

A row of patient transport ambulances outside Queen's Hospital

Non-Emergency Patient Transport Service (NEPTS)

We provide a transport service for patients who have a genuine medical need and meet the eligibility criteria.

Booking transport

For your first referral to the hospital, your GP is responsible for assessing your medical need for patient transport and completing the booking form. If there are any further follow up appointments, the hospital clinic/department is responsible for completing the assessment and booking form.  

Queries and cancellation of bookings

If you have any queries about an existing booking or want to cancel a booking, call the numbers below between 7am and 7pm.

King George Hospital: 020 8970 8101

Queen’s Hospital: 01708 435 590

For urgent on the day cancellations or bookings, call 01708 435 191 from 7am to 7pm.

For GP bookings that require authorisation, email

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