Mystery shopper

As part of our commitment to improve patient experience, we operate a mystery shopper scheme. We recruit patients, relatives and carers to become mystery shoppers and share their experiences.

The mystery shopper scheme is an opportunity for you to provide feedback on the softer experience indicators that you might otherwise not be given an opportunity to comment on – these include atmosphere, staff attitudes and communication.

Become a mystery shopper

If you would like to join our team please complete the application form below or pick up a leaflet from our Information Desks or PALS offices. Complete the form and return to the Patient Experience Team, Queen's Hospital, Rom Valley Way, Romford, RM7 0AG.

Your details

Note: Questions marked by * are mandatory




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Giving feedback

In order to provide feedback through the mystery shopper scheme, you must be registered with us. Once your training has been completed, you will be provided with paper questionnaires to submit your feedback in writing. 

If you have feedback but don't want to get involved as a Mystery Shopper, you can still tell us about your care

If you are interested in helping our hospitals improve services for our local community, there are a number of ways you can get involved. For an informal discussion, please contact us at Patient Experience.