Mortuary services

Our team of anatomical pathology technologists have the care and dignity of your loved one at the very heart of their practice. We work closely with the bereavement and chaplaincy teams to support you and your family during what can be a very difficult time.

We have a secure and dignified environment to care for those who die in both our hospitals. The facilities include private, comfortable family suites for visiting your relative.

Visiting

You may wish to see your loved one while they remain in our care or prefer to wait until they have been transferred to the care of the funeral directors. Others still may want to remember the deceased as they were – it’s a personal choice.

If you would like to visit your loved one in the mortuary, please remember:

  • Visits are by appointment only.
  • We cannot facilitate visits to deceased persons that are under the remit of the coroner.
  • Only immediate family members may visit the deceased – we cannot accommodate extended family or friends.
  • We cannot arrange multiple appointments, except in the case your family has separated or become estranged – visits will be available to immediate next of kin only.
  • When demand for visiting is high, appointment times will be limited to 20 minutes.

How to arrange a visit

Queen’s Hospital
Telephone 01708 435 205 betwen 1.30pm and 3.30pm, Monday to Friday

King George Hospital
Telephone 020 8970 8293 between 9am and 11am, Monday to Friday

If you’re calling out of hours, please telephone 01708 435 000 and ask to arrange a visit. They’ll contact a member of our team to make an appointment for you. In some circumstance the appointment may need to be arranged for the following day.

Community Mortuary Facility

We provide post-mortem examination services to the Coroner for Eastern Area of Greater London for the Boroughs of Havering and Barking and Dagenham.

If your loved one has died at their home address or in the community and the police have deemed it necessary to inform Her Majesty’s Coroner, then they will be transferred to Queen’s Hospital Mortuary under The Coroner’s and Justice Act 2009.

The Hospital Duty Site Managers and Mortuary staff are unable to answer queries in relation to any death being investigated by Her Majesty’s Coroner. We are unable to facilitate visits to any deceased person who has been admitted to the mortuary from the community.

All enquiries should be made through the Coroner’s Investigation Officers:

Walthamstow Coroner’s Court (telephone 020 8496 5000). Their telephone lines are normally busy and you may not get through straight away, please be patient.

Option two - Deaths in Havering and Barking and Dagenham

9am – 3pm

Monday to Friday

Collection Information

Queen’s Hospital Mortuary
Rom Valley Way, Romford, RM7 0AG.

Vehicular access is via the Goods/Service Yard.                                                   

The Mortuary is open for collections between 10am and 12.30pm on weekday mornings and 1.30pm and 3pm on weekday afternoons.

King George Hospital Mortuary
Barley Lane, Goodmayes, IG3 8YB

Vehicular access is via the Goods/Service Yard.

The Mortuary is open for collections between 9am and 11am on weekday mornings. If you wish to collect a deceased patient outside of these hours please contact the mortuary to make an appointment the day before. Our mortuaries are closed on weekends and public holidays. However there is an emergency on-call service accessible through the Duty Bed/Site Manager.