Health and wellbeing

Our award winning Health and Wellbeing Team are on hand to help you stay healthy at work and get the best work-life balance.

We love sports, complimentary therapies and leading our colleagues in healthy challenges and events. We’re also proud to offer a wide range of benefits so you can spoil yourself – or someone you love – every now and then.

We’ve introduced healthy hikes around Queen’s Hospital – our walks are the perfect place to get away from it all during your break, take in some fresh air and have a quick work out with a friend.

Occupational Health services

We provide Occupational health services for our staff, other NHS organisations, private clients and the voluntary sector, making sure you have a healthy workforce with the best work-life balance.

Occupational Health services for our staff 

Our team includes occupational health doctors, specialist nurse practitioners, occupational health advisors, physiotherapists, psychologists and health and wellbeing advisors. We’ve been accredited by the Safe, Effective, and Quality Occupational Health Service (SEQOHS) since 2015.

Occupational Health services for external clients 

We provide a comprehensive Occupational Health service developed to support human resource and health and safety functions.

We strive to understand our clients’ businesses by conducting initial needs assessments and developing resultant risk-based solutions to effectively manage and control with any related risks. Working with an effective occupational health service can help to promote a happy and healthy working environment for your staff as well as providing cost savings to your organisation providing a sickness absence reduction.

Our range of services includes:

  • Pre-placement assessments (fitness for work assessments)
  • Health reviews during employment (management referrals)
  • Walk in clinics for immunisations and blood tests
  • Health surveillance
  • Psychology services
  • Physiotherapy services
  • Immunisations
  • Drug and alcohol testing

For more information, read our occupational health guide further down this page. Our guide will provide you with an overview of the range of services available from our multi-disciplinary SEQOHS accredited team.

Please contact Tracy Geraghty, Business Co-Ordinator for more information:, 01708 504 162.

Health and wellbeing for staff

We want to keep you healthy and happy, so we offer a range of sports, activities and relaxing therapies.

Sports and exercise

  • netball
  • yoga and pilates
  • aerobics and body conditioning
  • table tennis

Pampering and complimentary therapies

  • massage
  • reflexology
  • sport massage
  • acupuncture
  • chiropody

Motivational and healthy events

  • Walk to Work
  • Cycle to Work
  • Global Corporate Challenge
  • Fitfor15
  • Work out at Work Day
  • The Big Dance
  • Fruity Friday
  • Healthy Holidays week

We also offer links to other health and wellbeing services, including mental health therapies and the employee assistance programme.

Our staff benefits

As well as the fantasitc NHS benefits, here are just some of the benefits our staff love:

Salary sacrifice scheme (pay for goods straight from your paycheck, before tax)

  • bikes, cars and car parking
  • technology and white goods
  • childcare vouchers

Discounts and memberships

  • gym memberships
  • free eye tests
  • taste card
  • Costco
  • My Trust Benefits
  • Doddle parcel service

Healthy, Happy, Here: your guide to our Occupational Health and Wellbeing Service

The world of occupational health has evolved; today organisations are no longer seeking a service that can reduce their risks by protecting against claims, ensuring statutory compliance and managing basic sickness absence requirements.

Whilst risk reduction is still a key component, organisations now recognise that occupational health makes a fundamental contribution to organisational success, where healthier, happier employees experience greater job satisfaction, exhibit higher levels of productivity with better attendance patterns, all of which can provide financial benefits, therefore partnering with an effective, proactive occupational health service is an important business decision.

What is Occupational Health and Wellbeing?

  • The study of the bi-directional relationship between the effects of health on work and work on health
  • The identification and assessment of health risks in the workplace
  • Surveillance of work environment and work practices that could and do affect workers health
  • Surveillance of the health of employees who may be exposed to substances/ environments which may be hazardous to their health
  • The provision of advice about adjustments to employees who have underlying health conditions
  • The provision of information, training and education in the fields of occupational health, hygiene and ergonomics
  • Supporting the rehabilitation and return to work of employees following sickness absence
  • The causative analysis of occupational accidents and occupational diseases
  • The development of a promotional/ protective (preventative) culture to support health and wellbeing

Who are we?

We are a multi-disciplinary team of registered nurses, occupational health advisors, occupational physicians, physiotherapists and counselling psychologists who aim to be a safe, effective and quality occupational health service that reflects our national accredited status (SEQOHS).

Based within an acute hospital environment we benefit from preferential access to a wealth of clinical knowledge and expertise that can help to expedite treatment plans.

What do we do?

We provide a comprehensive occupational health service developed to support human resource and health and safety functions.

Establishing and supporting an effective workforce our services assist our clients to remain compliant with a range of impacting legislative frameworks. We strive to understand our clients' businesses by conducting initial needs assessments and developing resultant risk-based solutions to effectively manage and control with any related risks.

Occupational Health Services

Our range of services includes:

  1. Pre-placement Assessments (Fitness for Work Assessments)
  2. Health Assessment during employment (Management Referral)
  3. Case conference
  4. Health Surveillance including:
    1. Audiometry, Lung Function Testin g, Dermatological Screening, Hand Arm Vibration screening, Driver Health Assessments
    2. Psychology and Physiotherapy services
  5. Immunisation Reviews-risk related
  6. Drug and Alcohol Testing
  7. Policy Consultation
  8. Health and wellbeing programme provision and associated training, Stress management and resilience training

1. Pre-Placement Assessments

Approximately 95 per cent of assessments can be managed effectively without the need for a further medical assessment. Between approximately 5-10 per cent of all new employees will have some form of health issues impacting on to their fitness for work.

Legally, a pre-placement assessment is only issued to an individual after an offer of employment. Therefore, the assessment aims to identify any new and review any existing job role & / or any health issues that may affect an individual's ability to fulfill their role in order that appropriate, effective workplace adjustments can be put in to place.

Assessments are based on a clear understanding of the role undertaken, have clear trigger points for onward referral with outcomes provided within forty-eight hours.

If an employer knows, or is likely to be aware of an employee's disability, then appropriate adjustments to their role and working environment can be made.

The most common type of complaint lodged under discrimination legislation involves a failure to make reasonable adjustments; therefore, a pre-placement assessment is the most cost­ effective way to identify cases where adjustments may be needed.

2. Management Referrals

We primarily operate a proactive nurse-led case management service. Our case managers are qualified Occupational Health Advisors (OHAs), who approximately manage 70 per cent of all primary referrals, with the remaining 30 per cent being referred to one of our other clinicians.

Referred employees are normally contacted within 24 hours following triage, with reports being made available within 48 hours of the consultation (depending on employee consent).

If needed and appropriate, we can also provide management calls before the consultation with the employee. These conversations often provide the clinician with more context and are particularly beneficial when the case is complex.

Our management reports provide advice on what should happen next. We look at reasonable and workable adjustments to get the employee back to work as soon as is practicably possible and with appropriate support. We can also provide a post-consultation interpretation call to discuss the contents of a report.

3.Case Conferences

The purpose of a case conference is to provide all interested parties with an opportunity to discuss complex cases of capability and rehabilitation, especially if an in-depth understanding of medical limitations, company policy and operational need is required.

A case conference would be appropriate when:

  • An employee has attended three occupational health appointments for the same condition
  • Conflicting medical opinion arises
  • Occupational health, human resource or management has requested a case conference prior to the above triggers.

4. Health Surveillance

Organisations have a legal duty to provide a health surveillance programme that is appropriate to the nature of the risks their workforces face and is compliant with current health and safety legislation

Collaborating with client health and safety functions, we are able to define and deliver compliant surveillance programs.

When we begin to work with new clients we mandate conducting a 'needs assessment'. The needs assessment helps to identify all relevant workplace risks that need to be managed and controlled by current health and safety legislation. The assessment involves our staff touring your workplace and meeting with management who have health and safety responsibilities. We then write a summative report and agree a program with you.

Assessment is particularly relevant where new clients do not necessarily have consistent access to health and safety advice. We also have a duty to evidence to regulating bodies, such as the Health and Safety Executive that we are providing surveillance that is appropriately evidenced.

Surveillance may include the following:

  • Audiology Assessments
  • Cardiorespiratory and Dermatology Investigations for COSHH
  • Drivers' and Fork Lift Truck Operator's Assessments
  • Food Handler's Assessments
  • Hand Arm Vibration and Manual Handling Assessments
  • Night Workers' Assessments
  • Breathing Apparatus and Confined Space Medicals

5. Psychology and Physiotherapy Services

With approximately 75 per cent of all employees being referred for either psychological or musculo­skeletal conditions, it is important we have access to specialist treatment resources to effectively manage these cases.

Our psychological support services are provided by a team of counselling psychologists who have a wealth of experience in assessing, treating and onward referral to specialist services.

Our physiotherapy support services are provided by a team of physiotherapists, one of whom is an occupational health specialist, equally providing assessment, treatment and onward referral to specialist services.

6. lmmunisation Reviews

Screening and vaccinations to protect against work related diseases by immunization. Common immunisations include:

  • Hepatitis B
  • Tuberculosis
  • Measles
  • Rubella
  • Varicella (Chickenpox.)

7. Drug and Alcohol Screening

Protecting your business from substance misuse is a crucial aspect of maintaining employee safety, reducing accidents and protecting your organisational reputation. We offer a wide range of services including: expert policy review, routine, random screening and 'for cause' testing.

8. Policy Consultation

Having the right policies in operation is essential for compliance and transparency in what can be quite a contentious area. If you already have policies in place we can help with your annual reviews and advise on the impact of changes in legislation and associated guidance.

9. Health and Wellbeing Promotion/Protection

We provide health and lifestyle screening programmes to both improve awareness and manage the risks associated with common lifestyle related diseases including: heart, stroke, diabetes and kidney disease. Screening includes: cholesterol profiling, blood pressure check, body mass indexing and advice on smoking cessation, exercise, pregnancy and general health concerns.

We also provide a number of health-related personal development learning opportunities for employees, for example to boost resilience and self-esteem.


Data Protection Act (DPA) 2018

Lawful Processing

The Occupational Health & Wellbeing Department (OHWB) will process data where necessary for the purpose of preventative or occupational medicine and for the assessment of the working capacity of the employee.

In the case of pre-placement assessments where data is gathered in relation to fitness to work',

processing of data is necessary for the purpose of carrying out the obligations and exercising the specific rights of the Controller (company collecting the data) or the Data Subject (Employee) in the field of employment or social security or social protection law'.

Data and recorded information will remain confidential and will be held separately from other employee records, this information will only be shared on a 'need to know basis' where necessary with your consent.

Data used for reporting purposes will be 'truly anonymised data 'i.e. an individual will not be able to be identified.

Rights of the Data Subject

Individuals (Data Subjects) have the right to be told what personal data is being collected about them.

  • The individual has the right to correct information within their health record that they believe to be factually incorrect.
  • The individual does not have the right to challenge the clinical opinion detailed within their health record.

Subject Access Request

The individual has the right to access their health records, this service will be provided 'free of charge 'and we aim to fulfil any request within one month. However, if it is deemed that a request is excessive or particularly onerous then an extension can be requested for up to three months.

To discuss or report any issues about the use of your personal information by the Trust, you can send your request to our Subject Access Request Team, please contact:

Subject Access Request Team 
Health Records,
1st Floor Blue Zone,
Queen's Hospital,
RM7 0AG.


Data Erasure

The Data Subject has the right for rectification of inaccurate personal data and erasure ('the right to be forgotten') if the processing was solely based on consent and that consent has since been withdrawn, where the data has been processed unlawfully or there are no legitimate grounds for processing the data. Should the need arise to change factual records (not clinical opinion) in either clinical records or reports; the original entry will remain unchanged with the addition of a supplementary statement being added to clarify the reason for change.

Why Choose us?

We provide high quality Occupational Health service to a range of private and public sector businesses including other NHS organisations. You can expect responsive, practical and relevant advice and respectful care at all times, you will be treated in a safe, confidential, independent and impartial environment by a team of caring, professional Occupational Health specialists.

To discuss your Occupational Health business needs, contact: Business Co-ordinator ,Tracy Geraghty (telephone: 01708 504162 or email:

How to Find Us

Our main site is at Queen's Hospital in Romford and a reduced service is offered at our satellite site in King George Hospital. The frequency of the King George Hospital service varies, so please call us for more information or to arrange an appointment.

Opening Hours

Monday to Friday 8.00am to 5.00pm

Contact Details

Occupational Health and Wellbeing Service Queen's Hospital
Rom Valley Way

Telephone: 01708 504162




















Version4 Date Issued 28 October 2018 Review Date 28.10.19



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