Compliments, complaints and PALS

We aim to provide the highest standard of care for every patient. We welcome feedback on our services, suggestions and comments. 

Your feedback helps us to shape and improve our services and we really want to know when we are getting things right as well as how we can improve our care for our patients.  There are a number of ways that you can leave your feedback and comments:

Can we help?Comment cards - Pick up one at the information desk
Electronic survey - Use the kiosk/hand held devices on the wards
NHS Choices - Leave feedback on the national website www.nhs.uk
You can also write to our PALS Office, Main Atrium, Queen's Hospital, Rom Valley Way, Romford. Essex. RM7 0AG.
Or by email at: pals@bhrhospitals.nhs.uk
Face to face feedback is also welcome by speaking to a matron, the nurse in charge or to one of our PALS team.

However, sometimes things do not happen as planned and give cause for dissatisfaction. Should this happen, we would like the opportunity to put things right for you and you also have the right to complain.

All complaints are taken seriously and will be dealt with quickly and sympathetically. There is usually a 12 month time limit for making a complaint so please contact us as soon as possible so we can deal with the problem without delay.

Please click here to find out more about complaints, PALS and our staff awards.

Contacting staff by email

If you would like to contact a member of staff by email, the Trust email addresses follow the same format of firstname.surname@bhrhospitals.nhs.uk.